About the role
We are looking for an exceptional Account Executive to join our rapidly growing field team. Your primary responsibility will be to generate in-store sales and contribute to brand awareness and retail sales to influence Sunday Riley’s in-store success. You will have full ownership of sales performance, ATV/AUS growth, personal development and growth of the customer database by providing excellent & exceptional customer service.
•
To deliver exceptional customer service to all potential/actual customers.
•
To consistently achieve and deliver the KPI targets.
•
To develop excellent in-store relationships with management/peers.
•
To know and understand sales achievements, figures and data and to have personal accountability for all deliverables.
•
To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, collections, features and benefits through detailed training with the education team.
•
To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment.
•
To have wide skincare knowledge in general and to understand all methods, techniques, layering and suitability of the Sunday Riley products.
•
To be able to answer all customer’s needs in order to recommend the exact products suited to them.
•
To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, tester and product replenishment and the stock room area.
•
To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards.
•
To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed.
•
To be responsible for ensuring, recording and reporting: the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.