About the role
Swingtech Consulting, Inc. is seeking a
Technical Writer
to support documentation, reporting, user guidance, process documentation, and deliverable development for federal training and learning management programs.
This role supports the creation and maintenance of clear, accurate, accessible, and well-organized documentation for web-based training platforms, learning management systems, digital learning products, help desk operations, reporting processes, and program support activities. The ideal candidate should be detail-oriented, organized, and able to work with technical, training, QA, data, and program teams to turn inputs into customer-ready documentation.
Key Responsibilities
Research content to develop, edit, format, and maintain technical documentation, process documentation, user guides, job aids, reports, meeting materials, and program deliverables
Translate information from technical teams, instructional designers, data analysts, QA staff, help desk personnel, and program leadership into clear documentation
Support documentation for web-based applications, learning management systems, training workflows, user support procedures, reporting processes, and operational activities
Prepare and maintain standard operating procedures, knowledge base articles, FAQs, release notes, user instructions, and internal support materials
Review documentation for clarity, consistency, grammar, formatting, accuracy, and alignment with customer requirements
Support recurring deliverables such as monthly reports, meeting minutes, action item logs, status updates, and documentation packages
Maintain organized documentation repositories, templates, revision histories, source files, and final deliverable versions
Track edits, stakeholder comments, revisions, approvals, and document status through completion
Support accessible document formatting and apply Section 508 or similar accessibility considerations to electronic deliverables
Coordinate with cross-functional teams to collect inputs, validate content, resolve comments, and prepare submission-ready documents
Assist with documenting system updates, training product revisions, issue resolution steps, and operational procedures
Contribute to improvements in templates, naming conventions, document workflows, and knowledge management practices
Minimum Qualifications
Bachelor’s degree in Technical Writing, English, Communications, Information Technology, Education, Business, or a related field; equivalent experience may be considered
At least
3 years of experience
in technical writing, documentation development, content editing, reporting, or related documentation work
Experience developing technical, operational, training, user support, or process documentation
Strong writing, editing, formatting, proofreading, and document organization skills
Ability to gather inputs from multiple stakeholders and produce clear, accurate, and usable documentation
Familiarity with document control, templates, style guides, version management, and review cycles
Working knowledge of accessibility considerations for electronic documents, including Section 508 or comparable standards
Strong attention to detail and ability to manage multiple documentation tasks and deadlines
Strong written and verbal communication skills
Ability to work independently and collaboratively in a remote environment
Preferred Qualifications
Experience supporting federal, healthcare, IT, training, or learning management programs
Experience documenting web-based applications, learning management systems, help desk procedures, reporting processes, or digital training products
Experience developing SOPs, user guides, FAQs, knowledge base articles, job aids, or release notes
Familiarity with quality assurance documentation, customer comment resolution, deliverable tracking, or records management
Familiarity with privacy, security, accessibility, or compliance documentation in regulated environments
Experience working with collaborative document repositories, project tracking tools, or content management workflows
Experience with using artificial intelligence to improve task efficiency is a plus
Summary of Benefits
15 PTO days
11 paid holidays
Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
Dental Insurance with no age limit orthodonture.
Vision Insurance through EyeMed in and out of network coverage.
Short Term and Long-Term Disability coverage with 100% premium support,
Life insurance and AD&D with 100% premium support
Supplemental Life Insurance
Critical Care and Accident Insurance availability
Pet Insurance through Nationwide
Employee Assistance Program
401k with enrollment from day one. 4% deferral by company.
$1500 Annual Training Budget
$1500 Referral bonus
Eligibility for annual merit and discretionary bonus
Flexible work arrangements
Equal Opportunity Employer Minority/Female/Veterans/Disabled
About Swingtech
Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.