About the role
Overview
Job Summary
This Nights role is based at STANSTED Airport
You will be the first point of contact in the reception area for all visitors to the Swissport Cargo station based at
Stansted
Airport and play an important role in maintaining organisation. You will be dealing with all requests in a professional and efficient manner as well as deliver an exceptional experience for all visitors and provide effective local administrative support.
The position is fulltime (working 4 on / 4 off late shifts.) (18:45pm to 06:00am)
Interviews will only take place in person (Invite only basis)
Responsibilities
Day to day you will be responsible for:
Dealing with customers, both face to face and on the phone
Cash Invoicing
- Data entry into Excel Spreadsheets & internal systems
- Processing documents for deliveries and collection
- Greeting clients and visitors, sorting post, filing etc.
- Comply with all relevant legislation as well as airport authority and carrier security requirements
Comply with Swissport Standard Operating Procedures (SOP’s)
Operate any necessary machinery
Qualifications
To be successful in this role you will need to be or have:
- In possession of at least three GCSE’s or equivalent
- Ability to speak and understand the English language
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Must be IT literate and able to learn airline specific computer systems
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather if required
- Able to demonstrate good customer service
Commitment to continuous improvement
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired