About the role
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. What we need
Symbotic
- is
- seeking
- a Field
Service
Engineer
- to
- support the
- performance,
- reliability,
- and availability of our automated micro-fulfillment and material handling systems in live customer environments. This hands-on, customer-facing role requires strong electro-
- mechanical
- troubleshooting skills, operational
- awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms. The
- ideal
- candidate
- is
- a
- proactive
- problem
- solver
- who
- thrives
- in
- a
- fast-paced
- environment, takes ownership of technical challenges, and partners effectively with customers and internal teams to maximize system uptime and operational performance.
What
we
do
The
Micro-Fulfillment Operations
- organization
- is
- responsible
- for
- supporting,
- maintaining , and
- optimizing
Symbotic's
- automated fulfillment systems
- located
- within our customers' retail
- stores. Our team works directly in live operational
- environments to ensure systems
- operate
- safely, efficiently, and reliably while
- enabling
- customers
- to
- meet their fulfillment goals. Field Service Engineers serve as the frontline technical experts, providing troubleshooting, maintenance, and operational support while collaborating closely with customers,
- operations
- teams,
- and
- engineering
- partners
- to
- drive
- continuous
- improvement and deliver an exceptional customer experience.
What
you’ll
do
Monitor
- system
- performance,
- alarms,
- operational
- metrics,
- and
- reliability
- trends across assigned customer locations.
Analyze recurring issues
- and lead structured root cause investigations
- using methodologies such as 8D problem solving.
- Serve as the primary technical
- escalation point for complex equipment, controls, software, and system performance issues.
Partner
- with
- Hardware,
- Software,
Systems
Engineering,
and
Operations
- teams
- to
- identify
- and implement corrective actions.
- Provide advanced troubleshooting support for PLC-controlled systems, robotics, conveyors, controls, and automated equipment.
Develop
- and
- execute
- reliability
- improvement
- initiatives
- that
- increase
- system
- uptime and operational efficiency.
Support customer
communications
during significant operational events and system disruptions.
Review
- maintenance
- activities
- and
- system
- data
- to
- identify
- opportunities
- for continuous
- improvement.
Mentor
- technicians
- and
- support
- technical
- training
- initiatives
- across
- the
- network.
Assist
with site launches, upgrades, process improvements, and network-wide operational initiatives.
Maintain
- technical
- documentation,
- reliability
- reports,
- and
- maintenance
- records.
Ensure
- compliance
- with
- all
- safety
- standards,
- policies,
- and
- procedures.
Ensure
- compliance
- with
- OSHA,
- LOTO,
- electrical
- safety,
- machine
- guarding,
- conveyor
- safety,
- and
Symbotic
safety standards.
What
you’ll
need
Bachelor’s degree in Electrical Engineering
, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field.
Minimum
- of
- 2
- years
- of
- hands-on
- experience
- supporting
- automated
- systems
- in
- warehouse, distribution, manufacturing, or material handling environments.
Advanced
- experience
- troubleshooting PLCs, HMIs, conveyors, robotic systems, and electro-mechanical
- equipment.
Advanced
- ability to
- diagnose
- and repair
- electrical
- circuitry, control
- panels, motors, sensors, and automation hardware.
Experience
- supporting
- live
- operational
- environments
- where
- equipment
- uptime directly
- impacts
- production or fulfillment operations.
Strong
- understanding
- of
- preventive
- maintenance,
- breakdown
- response,
- and equipment recovery procedures.
Proven
- ability
- to
- lead
- technical
- discussions
- and
- maintain
- professionalism
- in
- customer-facing and high-pressure operational situations.
Working
knowledge
of
CMMS
- systems
- and maintenance
- documentation
- practices
- required .
Familiarity with
- lockout/tagout procedures, electrical
- safety practices, machine guarding, working at heights, and conveyor safety standards.
- OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications are a plus.
Ability to
travel
regionally within
Massachusetts
(30–40%)
and occasionally across North America to support training and technical initiatives.
Our
Environment
- There will be steep stairs to climb into the structure.
- You will regularly be near railings that are high off the ground.
- Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 0° F to 80° F Fahrenheit.
- If the site location is in construction, you will
- be required
- to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).
Frequent ability to
safely and efficiently lift items weighing
up to 50lbs and move items weighing up to 80lbs.
Stand/walk for up to 10-12 hours and is
- frequently
- required
- to walk and reach with hands and arms.
The employee
- is routinely required to
- work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.
- Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Must
- comply with
- all safety requirements and protocols, including without limitation Lock
- out
- tag out safety protocols and fall protection safety
protocols. #LI-DM1 #LI-Onsite About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com .
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.