About the role
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. W hat we need
Symbotic
- is seeking a Field Service Technician to support the performance, reliability, and availability
- of
- our
- automated
- micro fulfillment
- and
- material
- handling
- systems
- in
- live
- customer environments. This hands-on, customer-facing role requires strong mechanical and electrical troubleshooting skills, operational awareness, and the ability to diagnose and resolve issues
- across
- robotic,
- conveyor,
- and
- automated
- equipment
- platforms.
The
- ideal
- candidate
- is
- a
- proactive
- problem
- solver
- who
- enjoys
- working
- in
- a
- fast-paced
- environment,
- takes
- ownership
- of technical
- challenges,
- and
- collaborates
- effectively
- with
- customers
- and
- internal
- teams
- to
- ensure safe operations and maximize system uptime.
What
we
do
The Micro-Fulfillment Operations organization
- is responsible for
- supporting,
- maintaining , and
- optimizing
Symbotic's
- automated
- fulfillment
- systems
- located
- within
- our
- customers'
- retail
- stores. Our team works directly in live operational environments to ensure systems
- operate
- safely, efficiently, and reliably while enabling customers to meet their fulfillment goals. Field Service Engineers
- serve
- as
- the
- frontline
- technical
- experts,
- providing
- troubleshooting,
- maintenance,
- and operational support while collaborating closely with customers, operations teams, and
- engineering
- partners
- to
- drive
- continuous
- improvement
- and
- deliver
- an
- exceptional
- customer
- experience.
What
you’ll
do
Perform
- preventive,
- corrective,
- and
- breakdown
- maintenance
- on
- automated
- systems including robotic bots, conveyors, lifts, motors, sensors, and material handling
- equipment.
Troubleshoot
and
repair
PLC-controlled
- systems,
- electrical
- circuits,
- control
- panels,
- HMIs, and electro-mechanical components in live production environments.
Respond
- to
- equipment
- faults
- and
- operational
- disruptions
- by
- diagnosing
- and
- resolving failures involving conveyors, robotics, motors, drives, sensors, and other automated hardware
- to
- quickly
- restore
- system
- functionality
- and
- minimize
- operational
- downtime.
Execute
- inspections,
- adjustments,
- component
- replacements,
- and
- equipment
- repairs.
Monitor
- system
- performance,
- alarms,
- logs,
- and
- operational
- data
- to
- identify
- recurring faults and equipment reliability concerns.
Support
- daily
- operational
- activities
- and
- partner
- closely
- with
- customers
- to
- maximize system uptime, productivity, and overall operational performance.
Escalate
- complex
- technical
- issues
- to
Field
Service
Engineers
- and
- engineering
- teams
- as needed to support
- timely
- resolution and minimize operational impact.
Partner
- with
- Hardware,
- Software,
Systems
- Engineering,
- Operations,
- and
- site
- leadership teams to restore and stabilize system performance.
Read
- and
- interpret
- electrical
- schematics,
- controls
- diagrams,
- and
- mechanical
- drawings
- to troubleshoot complex automated systems safely and efficiently.
Support
- training
- programs,
- technical
- initiatives,
- and future
- site
- go-live
- activities
- as
- a developing subject matter expert.
Maintain
- maintenance
- records,
- repairs,
- and
- troubleshooting
- documentation
- within CMMS and internal reporting systems.
Ensure
- compliance
- with
- OSHA,
- LOTO,
- electrical
- safety,
- machine
- guarding,
- conveyor safety, and
Symbotic
safety standards.
What
you’ll
need
Associate
- degree,
- technical
- certification,
- or
- equivalent
- hands-on
- experience
- in
Electrical Engi
neering,
Electro-Mechanical
Technology,
Mechatronics,
Automation
- Technology,
- or a related technical field,
- OR
Minimum
- of
- 2
- years
- of
- hands-on
- experience
- supporting
- automated
- systems
- in warehouse, distribution, manufacturing, or material handling environments.
Experience
- troubleshooting
- electromechanical
- equipment.
Ability
- to
- diagnose
- and
- repair
- electrical
- circuitry,
- control
- panels,
- motors,
- sensors,
- and automation hardware.
Experience
- supporting
- live
- operational
- environments
- where
- equipment
- uptime
- directly
- impacts
- production or fulfillment operations.
Understanding
- preventive
- maintenance,
- breakdown
- response,
- and
- equipment
- recovery
- procedures.
Ability
- to
- lead
- technical
- discussions
- and
- maintain
- professionalism
- in
- customer-facing and high-pressure operational situations.
Working
knowledge
of
CMMS
- systems
- and
- maintenance
- documentation
- practices
- preferred .
Familiarity
- with
- lockout/tagout
- procedures,
- electrical
- safety
- practices,
- machine guarding, working at heights, and conveyor safety standards.
- OSHA,
NFPA
- 70E,
- electrical
- safety,
- or
- vendor-specific
- automation
- certifications
- are
- a
- plus.
Ability
- to
- travel
- regionally
- within
Massachusetts
- (30–40%)
- and
- occasionally
- across
- North America to support training and technical initiatives.
Our
Environment
- There will be steep stairs to climb into the structure.
- You will regularly be near railings that are high off the ground.
- Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 0° F to 80° F Fahrenheit.
- If the site location is in construction, you will
- be required
- to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).
Frequent ability to
safely and efficiently lift items weighing
up to 50lbs and move items weighing up to 80lbs.
Stand/walk for up to 10-12 hours and is
- frequently
- required
- to walk and reach with hands and arms.
The employee
- is routinely required to
- work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.
- Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Must
- comply with
- all safety requirements and protocols, including without limitation Lock
- out
- tag out safety protocols and fall protection safety
- protocols.
#LI-DM1 #LI-Onsite About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com .
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $54,000.00 - $74,800.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.