About the role
Description
- Position: Drive Thru/Cashier
- Reports To: Shift Leader / Assistant Manager / General Manager
- Position Summary: Greets and assists guests to help ensure all guests receive high end service and attention at drive thru and register.
- Essential Job Functions: Greets guests as they enter and thanks and ensures satisfaction of guests as they exit.
- Assists in managing guest flow by following management direction.
- Assists guests in their basic needs, such as with highchairs, drink refills, etc.
- Take all orders through drive thru and ensure orders are correct and timely.
- Other Functions: Assists servers in ensuring guest satisfaction by helping to refill drinks, pre-bus and bus tables.
- Ensures restrooms are clean and maintained throughout day.
- Ensures all guests are told thank you and goodbye as they exit.
- Participates in all required training programs, marketing programs and new store openings.
- Resolves all guest concerns/complaints in a prompt and professional manner according to standards and policies.
- Performs any and all other tasks as assigned by General Manager, Assistant Manager or Shift Leader
Requirements
- Minimum Requirements: •Minimum of 16 years of age.
- •Customer service oriented; smiles, friendly and hospitality-oriented personality.
- •Ability to communicate with a diverse staff of co-workers and base effectively.
- •Availability to work all shifts necessary to operate the restaurant. Hours vary depending upon work efficiencies and other job demands.
- •Able to work in a fast paced, full-service restaurant.
- •Must be able to lift up to 25#
- •Must be able to reach, bend, stoop, lift, carry and wipe.
- •Reading and writing skills are required.
- •Walks and stands during entire shift, cleans an performs side-work functions as assigned by the Manager on duty.