About the role
Job Responsibilities
Store Manager Task Execution & Shift Leadership
Carry out the Store Manager's daily priority tasks and coordinate staffing assignments, replenishment, merchandising, customer complaints, exception reporting, and closing inspections.
Lead on-site operations when the Store Manager is absent and maintain normal store operations.
Check task completion across all areas to ensure issues have clear follow-up and results are reported.
Merchandising, Replenishment & Product Management
Support product merchandising, replenishment, shelf organization, front-facing, FIFO rotation, price labels, POP materials, and promotional display maintenance.
Promptly arrange correction of out-of-stocks, misplaced products, incorrect price labels, expired promotional labels, and similar issues.
Assist category Team Leads with receiving and shelving merchandise, replenishment, stockroom organization, and product put-away.
Expiration, Shrink & Stockroom Support
Assist with expiration-date checks, near-expiration records, expiration-risk reviews, damage records, shrink reporting, and exception reporting.
Ensure no expired products are offered for sale and process/report exception products according to procedure.
Assist with management of testers, samples, supplies, display props, and promotional gifts.
Customer Service & Exception Handling
Lead by example in proactive customer greetings, professional recommendations, service language, and customer farewells.
Assist with customer complaints, returns/exchanges, and in-store service exceptions.
Promptly escalate issues that cannot be resolved on site or may become more serious to the Store Manager or Area Manager.
Employee Coaching & Execution Correction
Assist the Store Manager with new-hire coaching, job training, product knowledge training, and work-process checks.
Provide on-the-spot reminders and corrections for execution issues involving service, replenishment, merchandising, cashiering, cleanliness, and closing procedures.
Promptly address and report employee discipline, attitude, or execution concerns to the Store Manager.
Cashier, Cash & Closing Safety
Assist in overseeing cashier procedures, refunds, transaction voids, cash records, safe controls, and deposits.
Perform closing inspections, including refrigerator doors, air conditioning, power, computers, door locks, lighting, and equipment.
Support corrective actions from store inspections and follow up on photos, records, or reinspection results.
Qualifications
Education
: Associate degree or above; majors in retail management, marketing, business administration, or related fields preferred.
Professional Experience
: 3+ years of store management experience in retail, supermarkets, beauty, lifestyle retail, or service industries.
Knowledge & Skills
: Familiar with store sales, merchandising and replenishment, inventory expiration management, shrink control, cashier procedures, customer service, scheduling, and basic data analysis.
Core Competencies
: Strong floor-management, execution, employee-coaching, and problem-solving capabilities, with a strong sense of responsibility and customer service.
Compensation
$23 per hour
Quarterly Performance Bonus: This position is eligible for a quarterly performance-based bonus, subject to the eligibility requirements, performance criteria, and terms of the Company's bonus program.
Benefits
401(k) & 401(k) matching - subject to the eligibility requirements
Paid Sick Leave
Employee discount
Health insurance
Paid Time Off
Job Type: Full-Time
Location:
3142 SE Military Drive, Ste 126, San Antonio, TX 78223
About TESO Group
Founded in 2017 in New York, TESO Group is an Asian-inspired lifestyle retail company bringing premium Asian products and culture to the U.S. market. With brands including TESO LIFE, TESO X, and TESO Mini, we offer a curated mix of beauty, snacks, home goods, and trendy collectibles—delivering quality, value, and a unique shopping experience.