About the role
Compensation: $65,000+Commission
B2B Account Manager
Akron, OH
(onsite + client visits)
We are seeking an experienced B2B Account Manager to manage and grow relationships with small and mid-sized business clients. This role will focus primarily on companies with fewer than 100 employees, helping business owners and decision-makers identify services and solutions that support their day-to-day operations and long-term goals.
The ideal candidate has a strong background in business-to-business sales and account management, is comfortable working directly with small business owners and senior decision-makers, and knows how to build lasting client relationships while identifying opportunities for account growth.
Key Responsibilities
- Manage and develop a portfolio of small business accounts, primarily companies with fewer than 100 employees
- Build strong, long-term relationships with business owners, executives, and key decision-makers
- Serve as a primary point of contact for clients and maintain a high level of responsiveness and customer service
- Develop a strong understanding of each client's business, needs, challenges, and goals
- Present and recommend business services and solutions based on client needs
- Identify opportunities to expand existing accounts through additional services and solutions
- Conduct regular client follow-up and relationship management
- Support new business development efforts within the assigned market or territory
- Maintain an active pipeline and track client activity, opportunities, and follow-up
- Partner with internal teams to ensure a smooth client experience
- Work toward individual and team goals related to client retention, account growth, and new business
Qualifications
- 3–5+ years of B2B sales, account management, client relationship management, or business development experience
- Experience working with small to mid-sized businesses, ideally organizations with fewer than 100 employees
- Experience selling or managing accounts involving business services, professional services, or other B2B solutions
- Comfortable communicating directly with business owners, executives, and other decision-makers
- Proven ability to build relationships, retain clients, and identify opportunities for account growth
- Strong consultative sales and needs-assessment skills
- Excellent communication, organization, and follow-up skills
- Ability to manage multiple client relationships and priorities simultaneously
- Comfortable working toward performance and revenue goals
- Experience using a CRM or similar client management system preferred
Ideal Background
- Candidates may come from a variety of B2B industries, including business services, payroll or HR services, financial services, insurance, telecommunications, technology, office services, professional services, or other environments focused on supporting small business clients.
- We're looking for someone who is relationship-driven, consultative, proactive, and comfortable owning the client relationship from initial conversation through ongoing account management and growth.