About the role
Description This position handles routine financial transactions and assists customers with a variety of service requests. This role will: · Perform traditional teller transactions · Answer and direct incoming phone calls · Assist customers with online and mobile banking · Process stop payments and check orders · Proactively establish rapport with clients · Identify customers’ needs, suggest and explain solutions · Understand, promote and advise on the bank’s products, services and electronic delivery channels · Answer customers’ questions and resolve customer problems confidently · Maintain a professional manner and appearance · Maintain a high level of confidentiality concerning customers’ accounts and information · Assist other departments as necessary Full Time: 40 hours/ week Monday - Friday 8:15 AM – 5:00 PM Rotating Fridays until 6:00 PM Saturday (rotating) 8:15 AM – 12:00 PM Requirements · High school or equivalent (required) · Banking experience (preferred) · Sales or customer service experience · Technology proficiency · Attention to detail · Ability to work well with others in a team environment