Enterprise Training Specialist

Description
The Enterprise Training Specialist is responsible for the preparation and delivery of training programs for agent partners, their employees, and internal corporate employees at the Evans Network of Companies. The Enterprise Training Specialist aids and meets previous, current, and future training demands.
Essential Job Duties
Provide virtual and/or on-site trainings with new agent partners and their employees during onboarding phase (e.g., agent portal, Driver360, eRIGS, reports, etc.)
Conduct periodic check-ins with agent partners to monitor their success as part of ENOC and answer any questions they may have; build trust and good will
Utilize Training software products for conducting certain work-related efforts
Strive for personal continuous improvement by staying up to date with software programs, training trends, and incorporating exciting new solutions
Provide support to Drivers and Agents having difficulty with systems and settlements
Continuously improve training programs and develop new offerings
Conduct periodic check-ins with agent partners to monitor their success as part of ENOC and answer any questions they may have; build trust and good will
Maintain knowledge and awareness of software programs to be able to effectively train others on proper usage
Perform system demonstrations to “sell” ENOC as the “right choice” to potential agent partners
Assist/troubleshoot with drivers having difficulty with systems and/or technology
Direct, produce, and edit video and/or written content (e.g., sales, per diem, brokerage, how to videos, promotional videos, vlog style videos, agent recruitment videos, employee recruitment videos, spotlight videos, etc.)
Requirements
Required Qualifications
Bachelor’s degree in human resources, Business, Organizational Development/Training, or similar, or equivalent level of prior relevant experience
3+ years of Customer Service experience
1+ years of experience in a Training and Development role
Learning Management Systems (LMS)
Microsoft Office 365
Robust problem-solving ability
Ability to build rapport and relate well with others
Excellent public speaking skills
Strategic thinking, analysis, and planning skills
Exceptional people skills and demonstrated ability to develop/coach/mentor
Strong conflict management skills, ability to uncover hidden issues, de-escalate conflicts
Must have a valid driver’s license and reliable transportation to travel to various locations within ENOC
Excellent verbal and written communication skills
Willingness and ability to travel on a quarterly basis as needed up-to 30%
Preferred Qualifications
Experience in transportation/logistics industry
TMS experience

Why The Evans Network of Companies (ENOC) is Different At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart: People & Leadership : We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication. Engaging Job Duties : We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact. A Family-Oriented Culture : We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends. Positive Work Environment : We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally. What's in it for me? Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget. Dental and Vision Insurance Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance Company Paid Short Term Disability Insurance Company Paid Long Term Disability Insurance Hospital Indemnity Insurance Long-Term Care Insurance Program Supplemental Term Life Insurance Accident Insurance Critical Illness Insurance Employee Assistance Program (EAP) Flexible Spending Account (FSA) Health Savings Account (HSA) 401K with up to 4% Employer Safe Harbor Matching Paid Vacation 8 Paid Holidays 1 Floating Holiday Identity & Fraud Protection Pet Insurance Paid on a weekly basis! Employee referral bonus program ($500) The opportunity to work with good humans! Schedule - In Person, On Site Monday - Friday, 8:00am - 5:00pm Location Address 100 West Columbia St, Schuylkill Haven, PA 17972

We have always been & will always be a family business. When a person partners with The Evans Network, they become a part of our family. That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States. As of today, expanded operations include Truckload, Flatbed, LTL/Final Mile and transportation/logistics services.
The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:
This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for prolonged periods of time in front of a computer. This position requires the ability to travel by yourself, by car, air, or other modes of transportation to client locations for multi-day assignments.