About the role
Pay: $24.00 to $27.00 per hour
Description
Join our team as a Catering & Conference Center Supervisor and play a key role in delivering exceptional hospitality experiences at one of our premier corporate dining accounts This hands-on leadership position is responsible for overseeing daily catering operations, supervising and developing staff, coordinating events, and ensuring outstanding customer service. The ideal candidate is organized, proactive, and thrives in a fast-paced environment while leading by example and maintaining the highest standards of food service, safety, and professionalism.
Weekly and daily alterations to the schedule of employees based on business; ensure coverage daily from 7am to 5pm.
Develop hourly staff to create an evolving cohesive team, including training of technical skills and customer service traits
Ensuring that all parts for catering and commons are maintained, and product is rotated
Communicate regularly with our client's Hospitality team to ensure special requests are met
Input catering orders into the internal ordering system
Input and coordinate hybrid events into ordering system and send staff requests
Lead by example with team and as needed set, deliver and clean catering orders.
Daily communication with our client, warehouse team and kitchen about next day orders
Oversee room set-ups, ensuring floorplans are followed to client request
Manage activities of cooks (when catering calls for cooks) and dishwasher to oversee food production and cleanliness of entire foodservice areas
Monitor Mickey’s Linens to ensure linen count is sufficient for weekly events
Ensure chef is tending to finish needs of the delivered catered food
Collaborate with the front-of-house café manager to share staff resources as needed
Work with Paramount Events full-service sales team to coordinate and execute events
Report all incoming TPG event staff to Welcome Desk
Assist with managing utility staff to ensure all equipment, floors, and walls are clean and sanitary
Maintain organized and clean office spaces
Ensure uniform guidelines are enforced
Create and maintain cleaning schedule for deep cleaning of equipment (e.g. daily, weekly, monthly)
Ensure health code, per city of Chicago inspection process.
Develop positive and professional relationships with client liaisons
Report broken or malfunctioning equipment as needed, to ensure timely repairs
Participate in progressive discipline for staff, as needed.
Work at TPG headquarters as requested and at catering events as requested
Complete assigned projects in a timely manner, per stated deadlines
Other duties as assigned
Requirements
Minimum 3 years of supervisory experience in catering, hospitality, or food service.
Strong leadership, organizational, and customer service skills.
Experience coordinating catering events and managing staff.
Basic computer proficiency (email, Microsoft Office, and ordering systems).
Knowledge of food safety and sanitation standards.
Ability to stand for extended periods and lift up to 40 lbs.
Flexible schedule, including early mornings, evenings, and weekends as needed.
Compensation and Benefits:??
This is an full-time, hourly, nonexempt compensated position with PTO, Sick Days and Paid Holidays. Employment includes full health benefits – medical, dental, vision, 401K eligible after one (1)?year?of employment. Other benefits include a free?shift meal and most weekends off.