About the role
Description
Position Overview
The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks
- Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
- Administer user accounts, permissions, and access controls across client environments
- Monitor and maintain servers, workstations, and network devices
- Perform patching, updates, and security hardening tasks
- Serve as an escalation resource for lower-level engineers
- Maintain accurate and thorough documentation in service management systems
- Communicate technical information clearly to clients and internal teams
Requirements
Required Skills & Qualifications
- 2–4 years of IT support experience
- Strong understanding of networking fundamentals
Hands-on experience with Microsoft 365 and Windows Server
Strong troubleshooting and documentation skills
Preferred Qualifications
Experience working in a Managed Service Provider environment
PowerShell or scripting knowledge macOS and iOS support experience
Benefits & Perks
Paid Time Off program in accordance with company policy
Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
Company-provided equipment and tools
Ongoing training and professional development opportunities