About the role
Description
Position Overview
The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems.
Key Responsibilities & Daily Tasks
- Handle advanced escalations from lower-level engineers
- Diagnose and resolve complex server, networking, and infrastructure issues
- Support healthcare and dental software applications and imaging systems
- Lead and execute infrastructure, cloud, and security projects
- Act as a senior technical advisor to clients
- Maintain detailed technical documentation and system diagrams
Requirements
Required Skills & Qualifications
5 or more years of IT support experience
Advanced expertise in Windows Server, Microsoft 365, and networking
Strong project execution and communication skills
Must live in Metro Birmingham Area
Preferred Qualifications
- Healthcare or dental IT experience
- Advanced PowerShell or scripting knowledge macOS and iOS support experience
Benefits & Perks
Paid Time Off program in accordance with company policy
Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
Company-provided equipment and tools
Ongoing training and professional development opportunities