About the role
Salary: £25760.00 to £27476.00
An opportunity has arisen for a Band 3 Patient Care Advisor 37.5 hours per week (Monday to Friday) within the Patient Access Centre based at The Walton Neurology Centre.
To provide an excellent customer service to patients, relatives, carers, colleagues and external organisations
To work as a member of a flexible team, enabling and supporting patients through the choice pathway to book outpatient service & Emergency appointments according to NHS targets in a knowledgeable and courteous manner.
To confidentially receive and record accurately clinical information from GPs, Trusts etc at all times.
To work in a centralised Patient Access Centre and provide cross-cover for other staff across the Centre to ensure a consistent and effective administration service is always maintained.
Capacity & Demand Scheduling - identifying where extra clinics are needed to meet the outpatient waiting time targets and escalating appropriately.
Support the Patient Access Supervisor/Team Leader to deliver RTT and other National Targets.
To Escalate any changes to clinics received where patients may breach waiting times to appropriate divisions.
Please see the job description and person specification document for detailed information about the job description for this vacancy.