About the role
Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting, Office Job Description Job Title: Senior Field Application Scientist-Luminex and Immunoassays
Field Application Scientist Luminex and Immunoassays
As a Field Application Scientist, you will provide scientific expertise; applications support and training to customers on Thermo Fisher Scientific’s Antibodies, Immunoassays and Luminex Assay & Instrument Portfolio.
This may include in-person, phone, email and/or video communications. A Field Application Scientist will partner with sales reps in the field to deliver product line-specific, pre-, and post-sales-related customer support activities, and solve customer escalations effectively.
Also, you will act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business. The area of responsibility is the EMEA region.
Key responsibilities:
• Performs instrument and workflow demonstration, installations and training on relevant products at customer or company locations
• Applies in-depth scientific and product expertise to complete assignments of diverse scope and
support a variety of customer inquiries
• Proactively contributes to the strategic development of innovative plans, models, standards and
techniques
• Independently addresses issues of increased complexity for customers and internal partners
• Able to determine individual priorities and help set strategic objectives of the team
• Provides training and helps coach and mentor team members
• Prepares and present seminars to a wide array of audiences
• Partners with regional, and global teams to support the organization in the achievement of the
regional commercial, service and support goals
• Solves customer escalations effectively through in-depth troubleshooting
• Remains up to date with product and state of the art scientific know-how
• Works in line with our support & service competencies, processes, and company values
• Facilitates distributor FAS capabilities through training, coaching, and knowledge transfer, fostering ownership and self-sufficiency.
Experience/Qualifications/Qualities: • Ph.D. or Master in Cell Biology or Immunology and relevant experiences
• Several years of experience working with laboratory techniques; cell separation, flow cytometry, cell culture, immuno assays
• Experience of working with human tissue and whole blood
• Proven understanding of immuno assay and preferably Luminex workflows and working in a cGMP
environment
• Experience in presenting technical materials in written and verbal form
• Demonstrated ability to troubleshoot technical problems
• Strong communication skills
• Fluent in English and at least one other European language (Italian, Spanish, German, or French)
• Demonstrated ability to read, analyze, and interpret common scientific and technical reports
• Able to travel throughout Europe, Middle East and Africa territory (up to 80% travel)
• Living close (max. 1h driving) from a big international airport