About the role
Description
Position Information:
The part-time Parts Route Sales Representative is responsible for making daily sale contacts, promoting programs to customers, and providing excellent customer service. S/he will also monitor the market and relay feedback to wholesale team to remain competitive.
Areas of Emphasis:
Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service” Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management Be a great team member Successfully Maintain the following accountabilities Daily Sales Contacts Program Promotion Customer Service/Retention Monitor Market for Changing Conditions
Duties and Responsibilities
Greet every customer, every day
Maintain high ethical standards when dealing with customers, co-workers and?vendors
Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
Visit assigned accounts and fill requests for product
Assist customer on staging areas/stocking orders
Monitor customer returns and inform Wholesale team of issues that may be upcoming
Suggest value added items to customers
Observe customer stocking of competitor items during visits and report opportunity to wholesale team
Report new customers in market to Wholesale team for sales opportunities
Observe customer shop flow and potential room for improvement
Report to wholesale team on new competition in assigned account
Relay feedback from customers on our performance to wholesale team
Recap visits after call is made, highlighting keynotes
Return customer credit sheets for processed returns
Monitor customer returns area for changes in competition and processing
Maintain consistent learning on parts knowledge to provide excellent customer experience
Attend personnel/business development opportunities
Attend all required meetings as directed
Fill in on parts or service parts counters as needed and required.
Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards
Requirements
Qualifications:
Valid driver’s license and good driving record. Ability to read and comprehend instructions and information. High school diploma or the equivalent. Previous automotive parts experience preferred.
Working Conditions:
The Parts Route Sales Representative will work and move about the Parts department in a warehouse-type environment as well as drive company vehicles to customer locations. S/he will be exposed to noise, dust, exhaust fumes, and other hazardous and nonhazardous materials. S/he must be able to lift up to 50 pounds.
Thomas Automotive Family and All Things Automotive is an Equal Opportunity Employer