About the role
The Business Management, Chief of Staff is responsible for supporting the creation and execution of the strategic direction of the TIAA Retirement Advice & Consulting (TRAC) business. This job oversees the execution of strategic business management consulting and is the central point of contact for the leaders in the execution of business management tasks. This job is responsible for executing policy and strategy implementation that impacts the achievement of TRAC business and financial results. The Chief of Staff primarily partners with TRAC Sr. Leadership team, Sales Enablement, the Chief Administrative Office, and Finance to support FC Directors, VFC Directors, IFC Directors, RIC Directors, and the associates throughout the TRAC organization. Other critical business partners to establish and maintain strong working relationships with include TDOSS, Marketing, Digital and Client Experience, RS&O, etc. This job requires a balance of strong strategic thought leadership and analytical skills, as well as exceptional execution ability to own and drive initiatives forward on behalf of the business.
Key Responsibilities and Duties
Executes and influences business transformation and makes decisions on tactical issues that impact the business.
Oversees the implementation of policies and procedures in support of the business area strategy.
Drives process improvements and introduces structure, routines, etc. with key business partners across Retirement Solutions and more broadly across the enterprise.
Analyzes and reports to senior management on area data (financial, headcount, etc.) and performance metrics.
Oversees and executes business management projects by monitoring and tracking risks, issues and action items.
Drives and oversees meeting planning in support of business projects and objectives.
Influences the development of new strategic initiatives through tracking budgets and milestones.
Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 9IC *This will be supporting the TRAC Business* Required Skills: 5+ yrs of Business Management or Operations Management experience Preferred: Prior project management responsibilities preferred Experience helping to develop strategies for business groups Experience partnering with Executive Leadership/C-Suite Financial Services background preferred Strong verbal and written communication Related Skills Adaptability, Business Acumen, Collaboration, Communication, Consultative Communication, Detail-Oriented, Executive Presence, Financial Acumen, Messaging Effectiveness, Prioritizes Effectively, Problem Solving, Project Management, Relationship Management, Strategic Thinking Anticipated Posting End Date: 2026-10-15 Base Pay Range: $136,000/yr - $177,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). _____________________________________________________________________________________________________ Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger. Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our
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Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
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