About the role
The TIAA – GIS Production Support analyst role will provide production environment incident management and system maintenance support to minimize the impact of service disruptions and facilitate high uptime system availability and straight through batch processing operations. This role will be responsible for responding to incidents, executing remediation steps and escalations as documented for affiliate Nuveen Datalake platform. Including but not limited to data batch processing job failures, executing return to service solutions and escalating to appropriate teams.
Key Responsibilities and Duties
Provide tier I support functions
Respond to production issues/emergencies 24/7 as part of a global production support team as per agreed to service level engagement
Engage with and communicate with the appropriate stakeholder groups about production issues
Perform remediation and escalation for production related application and batch job errors
Monitor batch status, data hydration, data transformation and data delivery critical processes and routine processes and workflows
Assist with application implementations and configurations as needed
Educational Requirements
University (Degree) Preferred
Work Experience
2+ Years Required; 3+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
6IC
Required Skills:
2 or more years of experience in Information Technology
2+ years of IT Production support experience
Preferred skills :
Experience in Windows and Linux/Unix platforms
Working knowledge of AWS cloud infrastructure
Hands-on experience with batch scheduling tools (Autosys, CA7)
Experience with ETL/data integration tools such as DataStage
Familiarity with data movement/middleware tools: Sterling Integrator, IBM WebSphere, MQ
Knowledge in SQL and relational databases (Oracle, Sybase)
Understanding of file transfer protocols (FTP, SFTP, MQFTE, HTTPS)
Experience with message bus technologies (MQ)
Exposure to BI/reporting tools (Cognos, BO, OBIEE, QlikView)
Basic understanding of Data Warehousing concepts and ETL design principles
Good working knowledge of Unix and shell scripting
Experience in analytical and troubleshooting
batch processing production issues
Ability to work independently and in a team-oriented, fast-paced environment
Excellent communication and interpersonal skills, both written and verbal
Critical thinking, problem solving skills, planning and organizing, co-ordination and control, time management, attention to detail, communication skills, persuasiveness, negotiation, influencing and leading, conflict management, Client focused , support orientated and adaptability
Related Skills
Accountability, Adaptability, Business Acumen, Cloud Platforms, IT Business Analysis, IT Disaster Recovery, IT Infrastructure, Network Infrastructure, Risk Mitigation
Anticipated Posting End Date:
2026-10-15
Base Pay Range: $74,700/yr - $105,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
_____________________________________________________________________________________________________
Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our
Benefits Summary
.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our
careers home page
, and you can read more about your rights and view government notices
here
.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-2755 Email: accessibility.support@tiaa.org Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace. Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click
here
.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click
here
.
For Applicants of TIAA Global Capabilities, click
here
.
For Applicants of Nuveen residing in Europe and APAC, please click
here
.