About the role
What we do
Run a Fulfillment center for eCommerce companies: A big warehouse with thousands of products and millions of pieces of inventory. We pick, pack, and ship orders to our clients' customers all over the world. We'll ship something like 1 million shipments this year, and we started just 4 years ago.
E-Commerce Fulfillment Associate
At Tidalwave, we’re more than a print shop — we’re a full-service creative partner helping brands bring their vision to life. Based in Chattanooga, Tennessee, we combine high-quality screen printing, embroidery, and fulfillment with innovative marketing and e-commerce solutions for clients nationwide. Our team is passionate, fast-paced, and committed to excellence in everything from custom merchandise production to packaging, warehousing, and nationwide shipping. We thrive on creativity, collaboration, and continuous improvement — and we’re proud to be one of Chattanooga’s fastest-growing companies. If you’re looking for a workplace where ideas matter, people come first, and growth is encouraged, you’ll make waves here.
Job Summary
The E-Commerce Fulfillment Associate is responsible for accurately picking, packing, and preparing customer orders for shipment in a fast-paced 3PL environment. This role plays a critical part in ensuring orders are fulfilled correctly, on time, and in alignment with quality and brand standards.
Key Responsibilities
Order Fulfillment
Pick, pack, and prepare e-commerce orders according to established procedures
Verify order accuracy including items, quantities, and customization requirements
Prepare packages for shipment using appropriate materials and labeling
Quality Control
Inspect products for defects, damages, or print errors prior to shipment
Ensure packaging meets quality, branding, and carrier requirements
Flag quality issues or discrepancies to leads or managers promptly
Inventory & Workflow Support
Assist with inventory organization, restocking, and cycle counts as needed
Maintain a clean, organized, and safe work area
Support workflow adjustments during peak volume periods
Systems & Documentation
Accurately update order status and fulfillment actions in warehouse or order management systems
Follow SOPs for fulfillment, safety, and quality control
Report recurring issues or inefficiencies to leadership
Team Collaboration
Work closely with fulfillment, print, logistics, and customer support teams
Support cross-training and team coverage as business needs evolve
Qualifications
Required
Ability to follow detailed instructions and standard operating procedures
Strong attention to detail and accuracy
Ability to work efficiently in a fast-paced, production environment
Dependable, punctual, and team-oriented
Preferred
Previous experience in e-commerce, fulfillment, warehouse, or production roles
Familiarity with shipping carriers and labeling systems
Experience working with pick/pack or warehouse management systems
Skills & Competencies
High level of accuracy and consistency
Ability to prioritize tasks and manage time effectively
Strong work ethic and accountability
Willingness to learn new processes and equipment
Positive, team-focused attitude
Physical Requirements
Ability to stand, walk, and move throughout the warehouse for extended periods
Ability to lift and carry up to 40–50 pounds as needed
Repetitive motions including lifting, packing, and scanning
Work Environment
Warehouse or production environment
May require overtime or flexible scheduling during peak seasons
Hours
Saturday 7-8pm
Sunday 7-8pm
Monday 7-8pm
Equal Opportunity Statement
Tidalwave is an equal opportunity employer and is committed to maintaining a safe, inclusive, and respectful workplace.