About the role
Description
Operations Manager
Department: Gaming
Location:
Juneau
Covered Position:
Yes
Exemption Status:
Exempt
Pay Grade(s):
12-14
Purpose:
. The Operations Manager is responsible for the daily oversight of gaming floor operations to include the slot operation, maintenance, installation and repair of slot machines, ensuring a safe, engaging, and compliant environment for patrons and staff. This position supervises frontline gaming staff, slot ambassadors and technicians, coordinates with other departments, monitors floor activity, addresses guest concerns, and ensures adherence to Tribal Gaming Regulatory Authority (TGRA) requirements, internal controls, and organizational policies. The Operations Manager serves as a visible leader on the gaming floor and plays a key role in maintaining operational efficiency, customer service standards, and regulatory compliance.
Essential Functions.
An individual in this role must be able to perform the following functions with or without reasonable accommodation:
Leadership & Strategy
Floor Operations & Guest Experience
Ensure games are conducted fairly, accurately, and in compliance with approved rules and procedures
Oversee day-to-day gaming floor operations during assigned shifts
Oversee and ensure the proper maintenance, repair and troubleshooting of slot machines, including mechanical, electrical and software components
Maintain a visible presence on the floor to support staff and engage with patrons
Address patron questions, disputes, or concerns in a professional and timely manner
Ensure a welcoming, respectful, and orderly environment
Supervision & Staff Support
Supervise and train a team of slot ambassadors to ensure all work is completed in a timely, efficient and safe manner
Supervise floor staff including slot attendants, cage cashiers, and related personnel
Assign work duties, manage breaks, and ensure adequate floor coverage
Provide coaching, guidance, and performance feedback to staff
Assist with training new employees on floor procedures, customer service expectations, and compliance requirements
Document and report performance issues or policy violations as needed
Compliance & Internal Controls
Ensure compliance with TGRA regulations, approved internal control standards, and organizational policies
Monitor adherence to cash handling, game integrity, and security procedures
Identify and report irregularities, incidents, or potential violations promptly
Coordinate with Security, Counting Room, and Management while maintaining appropriate separation of duties
Operational Oversight
Ensure clear and accurate records of all maintenance, repair and installation work is completed on slot machines
Assist with opening and closing procedures for the gaming floor
Ensure equipment, supplies, and workstations are properly set up and maintained
Complete shift reports, incident reports, and required documentation
Communicate operational issues, staffing needs, or concerns to management
Supervisory Responsibilities
Direct supervision of assigned gaming floor staff
Authority to provide input on scheduling, training, and performance evaluations
Enforces workplace conduct, safety standards, and operational procedures
Requirements
Minimum Qualifications
(education, experience, skills):
High school diploma or GED
Minimum of five (5) years of experience in gaming, hospitality, or customer service operations with strong knowledge of slot machine components, mechanics and electronics
Minimum of two (2) years in a supervisory or management capacity preferred
Ability to obtain and maintain required background checks and clearances
Ability to work evenings, weekends, holidays, and extended shifts as required
Required Work Card
Successful Licensing with T&H Tribal Gaming Authority Preferred Qualifications
(education, experience, skills):
Bachelors degree or higher preferred Prior lead experience preferred Physical Requirements.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:
Work performed primarily on the gaming floor and requires standing, walking and active engagement for extended periods.
Work Environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.