About the role
Front Desk Agent – Drift Santa Barbara
Full-Time & Part-Time Positions Available
If you love people, love the details, and want to be part of a team that genuinely enjoys showing up each day, you’ll fit right in at Drift Santa Barbara. We’re looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it.
What You’ll Do
Welcome guests and create a memorable check-in and check-out experience
Anticipate guest needs, answer questions, and help guests navigate local dining and activities
Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
Handle reservations, guest communication, and folio accuracy with care
Manage guest requests and follow through to ensure resolution
Maintain common-area readiness, cleanliness, and vibe
Assist with on-property retail, amenities, and delivery of guest items
Support concierge-style needs including recommendations and trip planning
Uphold Drift brand standards and contribute to a smooth, seamless guest journey
What We’re Looking For
Previous hospitality or customer service experience preferred
Strong communication and guest-relations skills
Comfortable using technology and learning new systems
Ability to multitask in a fast-paced, guest-facing environment
Reliable, organized, and calm under pressure
A genuine passion for creating great guest experiences
Team-player energy with the ability to collaborate across departments
Why You'll Love Working at Drift
Excellent benefits for full-time roles (medical, dental, vision, 401k, PTO, Etc.)
A supportive, collaborative team culture
Opportunities for growth across hotel operations
Beautiful, design-forward work environment in the heart of Santa Barbara
Flexible scheduling for both full-time and part-time roles
A company that values people, creativity, and a modern approach to hospitality
About Drift
Drift Santa Barbara is a 45-room boutique hotel on State Street built for the curious, the creative, and the ones who appreciate good design as much as good service. We move fast, stay flexible, and act with intention.