About the role
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com TGF North America Job Description updated July 2026 Warehouse Agent Division: Global Forwarding Location: Varies State: Varies Sub-division: North America Department: Operations/Warehousing Reports to (position): Warehouse Supervisor Classification: Non - Exempt JOB SUMMARY The Warehouse Agent
is responsible for operational functions within the warehouse including Shipping and Receiving, inbound/outbound deliveries, pick and pack, and other functions.
Duties also include regular communication with carriers, the local transportation group and receivers.
PRIMARY DUTIES & RESPONSIBILITIES
Performs one or more warehouse operational functions within the guidelines of the facility (pick, pack, wrap and load orders for our customers)
Receives and stows product
Ensures inventory accuracy
Unloads / loads trucks or containers, plus the building and breakdown of ULDs
Schedules inbound deliveries using Advance Ship Notices
Works within established SOP's and/or scientific methods and adheres to quality guidelines
Demonstrates depth and breadth of knowledge or proficiency in several areas or in specialized areas of responsibility
Accurately and efficiently performs several operational tasks assigned to the individual
Operates multiple types of material handling/packaging/warehouse equipment
Performs several specialized warehouse operations functions within the operating guidelines of the facility
Demonstrates effective oral and written communication skills
Perform weekly / monthly / annual cycle counts
Completes other duties and tasks as assigned by management
PHYSICAL DEMANDS
Work is performed while standing, sitting and/or walking
Ability to occasionally lift up to 50 lbs. required.
Ability to stand for 8-10 hours per day
Ability to talk and hear required.
Ability to communicate effectively using speech, vision and hearing
Ability to use hands for simple grasping and fine manipulations
Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases
Ability to perform repetitive motions required.
Ability to move or position self in order to reach, lift, climb, balance, stoop and crouch required.
Ability to read PC screens; detect color coding, read fine print, and/or normal type size print required.
JOB REQUIREMENTS
Essential Minimum Qualifications
High School Diploma or GED
Minimum of two to five (2-5) years’ experience
Past or current Forklift Certification
Preferred Qualifications
Experience in a fast-paced warehouse/production logistics environment
SKILLS ESSENTIAL TO THE JOB
Technical
Proven proficiency in an automated warehouse environment, working knowledge of WMS technologies.
Material handling equipment and personal computers with good working knowledge of MS Office Suite.
Very organized / Methodical • Critical / Analytic / Objective • Approachable
Business
Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches
Strong customer orientation and problem solving skills.
Successful communication - written and verbal
Establish priorities and multi-task
Possess professional business demeanor
Ability to work effectively in a high-pressure environment
Ability to multi-task and work independently
Time management skills
Human Relations
Self-motivated, with an ability to self-manage
Strong interpersonal/communication skills
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit
www.careers.tollgroup.com
You must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.