About the role
Description
Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.
For more details visit www.flytradewind.com
ABOUT THE CANDIDATE / ROLE
Tradewind Aviation is looking for a full-time San Juan Customer Service Supervisor to be based at our Caribbean base in San Juan, PR. This includes providing strong, positive leadership, guidance, and continuous training to the team in line with our company goals. They will promote and maintain a healthy work culture that produces excellent employee morale, and attracts the highest level of talent, while encouraging continuous growth. The Supervisor will consistently strive for top-tier customer service at every client interaction. Specifically, the San Juan Station Supervisor is responsible to:
RESPONSIBILITIES
Assist the San Juan Station Manager in overseeing and managing the Tradewind San Juan Station employees and services.
Ensure the day-to-day operation runs effectively in accordance with the established policies and procedures of the company and respective regulatory agencies
Be an expert in customer service
Efficiently coordinate and monitor all aspects of the operation
Ensure important information is being communicated appropriately between shifts
Liaison between company departments, vendors, and regulatory agencies
Develop and provide training and coaching to station personnel and vendors
Approve time off requests while maintaining appropriate staffing levels
Assist with recruitment and termination of employees
Responsible for always tracking and improving the quality of services provided by the San Juan Station
Measure and analyze employee performance and ensure all company procedures, protocols, and standards are followed by the employees
Be strategic in thought processes and decision-making
Develop and maintain documentation regarding employee conduct, client issues, feedback, and disciplinary actions
Take lead on service disruptions and direct appropriate follow-up
Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks
Ensure compliance of all safety procedures and airline policies
Ensure GOM procedures are always followed
Other duties as assigned by San Juan Station Manager or Caribbean General Manager
Requirements
QUALIFICATIONS
BS degree in a field related to business and/or management
2 + years’ work experience in a supervisory and leadership capacity, with general job knowledge
Able to proficiently read, write, speak, and understand English and Spanish
Able to work rotating shifts, schedules and able to work during nights, weekends and holidays
Able to successfully complete a background investigation, including FBI fingerprints and criminal history
Must be authorized to work in the U.S. or its territories without the need for future sponsorship
Must have a valid In-State Driver’s License
Must be able to work under pressure and time constraints necessary to dispatch flights on time.
Must project a professional image
Proficient with Microsoft Word, Power Point and Excel
Self-motivated and a team player
PHYSICAL REQUIREMENTS
Ability to lift / push or pull, greater than or equal to 65 lbs.
Exposure to outdoor elements including heat, cold, rain, wind, and sun during ramp and operational duties.
Ability to communicate effectively on the phone and in meetings (in person or virtual)
Ability to use to operate a computer keyboard, mouse, and standard office equipment
Potential exposure to environmental factors such as: Aircraft fumes and exhaust
Tradewind Aviation offers a competitive pay and benefits program for full-time team members:
Comprehensive health and voluntary insurance plans
Retirement plan with company match
Paid time off
Standby travel on select Tradewind Aviation scheduled flights
Discounted standby travel benefits on numerous major and regional US and international airlines
A rewarding career path with opportunities for growth and advancement throughout the organization
Part-time and Seasonal team members are eligible for specific benefits based on location and hours worked.