About the role
Overview
Looking to TRADE UP to a better opportunity? Trahan's Heating and Cooling is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.
Why join our team
We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
Uncapped Pay Potential
Medical, Prescription, Dental, Vision Insurance
Disability and Term Life Insurance
Matching 401(k)
On-going training & development and growth opportunities
Paid Holidays
Paid Time Off (PTO)
What you will do
:
- Manage incoming calls from customers
- Schedule and manage customer estimates
- Identify and assess customers’ needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
Who you are
- 1-5 years of call center or customer support experience preferred
- Valid driver’s license with clean motor vehicle record
- Experience with MS Office products preferred
Experience with Service Titan preferred
Who we are
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
If this sounds like the perfect opportunity for you, don’t wait! Apply today!
We are an Equal Employment Opportunity Employer
Job Type: Full-time
Salary: $16-18 per hour
Benefits
Matching 401(k)
Health Insurance
Dental and Vision Insurance
Life and Disability Insurance
Paid Time Off
Ongoing Training and Development
Ability to commute/relocate
Houma, LA: Reliably commute or planning to relocate before starting work (Required)
Experience
Call Center or Customer Support (1+ year required)
Work Location: In person