Senior Manager, IT Facilities and Data Center Operation

Job Family IT - General About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all
walks of life
.

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re

empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate , which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7 ,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving

approximately 23.9 million customers

worldwide. * For more information, visit transamerica.com .

Job Description Summary The Senior Manager, IT Facilities and Data Center Operation leads global data center services to ensure reliable, secure, and scalable infrastructure. This role provides strategic and people leadership, oversees critical facilities and daily operations, manages vendors and budgets, and partners across technology teams to strengthen resilience, compliance, and continuous improvement. Job Description Responsibilities Lead the global Data Center Operations function, establishing strategy, priorities, standards, and operating models to ensure reliable, secure, and scalable infrastructure services across all company locations.

Provide leadership, direction, coaching, and performance management for data center teams, contractors, and service providers, fostering a culture of operational excellence, accountability, collaboration, and continuous improvement.

Develop and execute short- and long-term data center and facilities strategies, including capacity planning, modernization initiatives, resiliency improvements, sustainability objectives, and technology roadmaps.

Direct the installation, upgrade, relocation, and decommissioning of enterprise technology infrastructure while ensuring governance, standards compliance, and accurate documentation across all sites.

Oversee critical facility infrastructure including power distribution, UPS systems, backup generators, cooling systems, environmental monitoring, and physical security controls to ensure continuous operation of business-critical services.

Partner with Infrastructure, Cybersecurity, Enterprise Architecture, Cloud, Network, and Business Technology leaders to align data center capabilities with current and future business requirements.

Oversee day-to-day global data center operations, ensuring service reliability, availability, regulatory compliance, and adherence to change, incident, and problem management processes.

Lead major incident response, crisis management, root cause analysis, and service recovery efforts, ensuring effective communication, timely resolution, and continuous improvement actions.

Establish and maintain operational policies, procedures, metrics, and service level objectives to improve operational performance, customer experience, and business continuity readiness.

Lead global vendor, contractor, and service provider relationships, including contract negotiations, service level management, performance reviews, competitive bid processes, and cost optimization initiatives.

Manage operational and capital budgets, financial forecasting, resource planning, and investment decisions to balance business priorities, operational performance, and cost effectiveness.

Drive governance and compliance activities supporting audit, security, risk management, disaster recovery, regulatory requirements, and enterprise resiliency objectives.

Develop succession plans, workforce strategies, and organizational capabilities to support future business growth and evolving infrastructure requirements.

Champion continuous improvement initiatives that enhance reliability, automation, operational efficiency, visibility, and service delivery across the global infrastructure environment.

Qualifications

• Bachelor's degree in Information Technology, or a related field or equivalent experience
• 10+ years of progressive experience in data center operations, infrastructure management or facilities.
• 5+ years of leadership experience managing technical teams, vendors, and service providers in a complex enterprise environment.
• Demonstrated experience leading global or multi-site infrastructure operations.
• Strong knowledge of data center operations, facilities infrastructure, operational governance, business continuity, disaster recovery, and IT service management practices.
• Experience managing operational and capital budgets, financial planning, and vendor contracts.
• Strong executive communication, stakeholder management, negotiation, and influencing skills.
• Proven ability to lead organizational change, strategic initiatives, and cross-functional programs.
• Advanced experience using Microsoft Office products, including Excel, PowerPoint, and Word.
• Preferred Qualifications Certified Data Centre Professional (CDCP)

Certified Data Centre Specialist (CDCS)

Schneider Electric Data Center Certified Associate (DCCA)

ITIL Foundation or higher certification

Project Management Professional (PMP) certification

Experience managing hybrid infrastructure environments that include both on-premises and cloud platforms

Working Conditions
This position requires regular onsite presence to support critical infrastructure operations and business continuity requirements.
This is an on-site position requiring five days (M-F) in office per week
May require occasional after-hours engagement in support of major incidents, business continuity events, or critical infrastructure initiatives.
Domestic and international travel may be required to support global data center locations, disaster recovery sites, vendor engagements, and strategic infrastructure projects.
Participation in leadership escalation and on-call rotation for critical operational events may be required.
Compensation:
The Salary for this position generally ranges between $150,000--$160,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above a