About the role
Overview
About the Position
We are seeking a motivated Inside Sales representative to join our business. This job entails selling and/or introducing the company to both new and established clients. Quoting customers and taking orders from customers. Duties involve entering, tracking and following up on orders. During the order execution process inside sales people coordinate between operations and the outside sales people to meet or exceed customer expectations. Most important is build relationship with current and prospective customers.
About Us
Arbor/Metals Inc., a sister company of Triple-S Steel, provides the highest quality Stainless Steel, Aluminum, Nickel Alloys, Titanium, Copper-Nickel, or other specialty metals in stock sizes or processed to your specifications using our in-house equipment. Most of our processing, such as sawing, shearing and computer-controlled burning of circles, rings or custom shapes is performed by our highly experienced operators. Our commitment to customer service makes Arbor/Metals Inc. an unmatched provider of processed parts.
We offer a comprehensive benefits package, including:
Medical, dental, and vision coverage
401(k) with company match
Paid time off (PTO) and paid holidays
Paid parental leave
Tuition reimbursement
Company-paid life and disability insurance
HSA/FSA options and Employee Assistance Program (EAP)
Profit-sharing bonus eligibility
Work Location: 1010 W. 37th Place Tulsa, Oklahoma 74107
Responsibilities
- Source material and create both stock and non-stock purchases
- Maintain pipe, flange, and fittings inventory at acceptable turnover rate
Attending sales group meetings
- Capturing of accurate and complete information in customer relationship management
- Quoting and handling order execution from acceptance to completion
- Coordinating between customer and traffic dispatcher to insure on-time delivery of material
- Communicating with customers in regards to current relative market information and capturing relative feedback
- Obtain and provide feedback on Competitor pricing/equipment to Management
- Establish creditable relationships with new customers and maintain ongoing relationships with existing customer base
- Manage a database of potential customers and contact them on a regular base for new opportunities
- Team with Outside Sales Rep to build a pipeline of opportunities and close sales
- Make Outbound Sales calls to prospect new customers provided by OSR/Mgt.
- Note suggestions or complaints and communicate to the Quality/Operations group
- Utilize CRM Software to keep track of important customer ‘touches’
Support the Quality System of the Company
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
:
- Previous interaction and experience working with customers, preferably within the steel industry.
- Minimum 3 years of experience in customer service, preferably in the Metals industry.
- Proficient level of computer skills in typing, number key, Word, Excel and Outlook.
- Able to work in a team environment.
- Exceptional communication skills.
- Problem solving and creative thinking.