About the role
Office Administrator Location: On-Site in Maysville, NC Position Summary The Office Administrator manages front-office operations at The Swamp Tactical Training Center, serving as the first point of contact for members, clients, and visitors. This role
is responsible for
on-site sales administration, billing, invoicing, and accounts receivable, and general office paperwork and recordkeeping, reporting to the General Manager. The Office Administrator supports the Director of Sales & Training with course and membership registration, scheduling, and point-of-sale operations, while
maintaining
accurate
financial records and organized administrative systems for the facility. Reporting Structure Direct report to
the
General Manager regarding: Front office operations and customer service standards
Onsite sales administration and course/membership registration
Billing, invoicing, and payment records
General office paperwork, filing, and recordkeeping
As Office Administrator, this position
holds primary responsibility for:
Day-to-day operation of the front office and first point of contact for members, clients, and visitors
Accuracy and timeliness of billing, invoicing, and accounts receivable records
Coordination of onsite sales administration in support of the Director of Sales & Training
Organization and completion of general office paperwork, filing, and compliance documentation
Office Administrator
Front Office & Customer Service
Serve as the first point of contact for members, students, and visitors at the front desk, in person and by phone/email
Greet and check in customers, course attendees, and range guests;
maintain
the Member Log system Manage the front office phone line and general inquiry inbox, routing
calls
and messages appropriately
Maintain a clean, organized, and professional front office and reception area
Sales Administration
Support onsite sales activity for courses, memberships, and range use: process registrations, prepare quotes, and issue contracts and waivers
Track leads, follow-ups, and course/membership enrollment in coordination with the sales and training team
Coordinate scheduling for courses, range reservations, and
special events
(e.g., Swamp Gauntlet, VIP visits) Process point-of-sale transactions for training courses, memberships, and pro shop merchandise Billing & Invoice Management Prepare, issue, and track customer invoices for training courses, memberships, and contract work Follow up on outstanding balances and
maintain
accounts receivable records
Process vendor bills and coordinate payment with the Finance & Budget Manager
Reconcile daily cash and point-of-sale receipts
General Paperwork & Office Administration
Maintain digital and physical filing systems for contracts, waivers, permits, and correspondence
Prepare and manage general paperwork, including liability waivers, vendor/contractor forms, and new-hire paperwork
Order and manage office and front-desk supplies
Support basic HR administrative tasks (timesheets, onboarding forms, recordkeeping) as directed
Maintain confidentiality of client, financial, and business records
Perform other administrative duties as assigned
Preferred Qualifications
Experience with QuickBooks or similar accounting software, and with booking or membership platforms such as Mindbody, Square, Zen Planner, or club management systems
Background in a membership-based business, such as a gym, range, golf or country club, martial arts studio, or marina
Comfort working around firearms and range environments, such as prior range, gun shop, or outdoor sporting goods experience
Prior military or law enforcement experience is a strong plus
Sales support experience, including processing registrations, preparing quotes, issuing contracts and waivers, and tracking leads in a CRM
Experience scheduling classes, events, and VIP visits
Basic HR administrative experience, including timesheets, onboarding paperwork, and new-hire files
Proven record of handling confidential client and financial information
Strong
proficiency
in Microsoft Office and Google Workspace
The Company
UG Swamp LLC, home of the Swamp Tactical Training Center, is a 283-acre live-fire training complex in Maysville, North Carolina, just outside Camp Lejeune. A division of UG Solutions, the facility supports government training, education, and operational readiness for military, federal, and law enforcement units. It can handle anything from individual instruction to large unit training events. The Swamp also runs a membership program and competitive shooting events for the civilian shooting community.