About the role
In this role, you will:
- Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
- Work with our logistics and fulfillment team to resolve order/shipping issues
- Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
- Create how-tos, guides, wikis, knowledge base, etc for recurring questions
We hope you
- Have great written communication skills
- Like talking to users and are willing to constantly do so without external encouragement
- Are able to empathize with users, and genuinely care about their problems — we can’t exist without them