About the role
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.
Exemption Status: Exempt
Hiring Range: $87,276.80 - $157,081.60 (based on a full time schedule of 40 hours per week).
Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.
Schedule Details: Monday through Friday
Scheduled Hours: 8:00 - 5:00pm
Shift: 1 - Day Shift, 8 Hours (United States of America)
Hours: 24
Cost Center: 10010 - 3682 Cancer Center
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Guides patients through the healthcare system from screening through diagnosis and follow up, by assisting with access issues, developing relationships with service providers and tracking interventions and outcomes. Promotes a positive work environment which emphasizes respect to our customers, patients, patients’ families, providers, caregivers, and other departments. Serves as a clinical expert in the care of these patients.
New Caregivers Receive a $5,000.00 Sign On Bonus
I. Major Responsibilities
- Facilitates the entry of patients into the diagnostic and/or treatment system and coordinates their care including family involvement. Follows the patients throughout the continuum of health care services across multiple departments.
- Assists patients in understanding their diagnosis, treatment options, recommended follow up and resources available.
- Utilizes nursing process to comprehensively assess the patients’ physical and psychological sta-tus.
- Evaluates progress of patients along the continuum and is responsible for professional and per-sonal modifications along with the healthcare team as appropriate. May assist with tracking of post care patients to ensure post treatment standards of care are met along with referrals. As necessary, ensures that patients receive clinical satisfaction surveys.
- Coordinates and participates in multidisciplinary planning conferences, collaboratively assists with the development of patient summaries for use by care team.
- Provides patient and family education across the continuum of care and facilitates symptom management.
- Provides access to community resources and links to support services such as: social services, nutrition services, psychologist, pastoral care, physical therapy, rehabilitation therapy, financial counseling, pharmacy, and related organizations. May coordinate and participate in patient support groups with Social Workers.
- Assists with tracking metrics and quality indicators for diagnosing and treating promptly and ef-fectively. May assist with production of relevant quality improvement reports.
- Develop, implement, support and/or attend related programs/workshops/seminars/support services, etc.
- Utilization and optimization of data systems to identify and triage patients and track data out-comes.
- May assist with calls to Clinic and perform telephone triage within the scope of practice as a li-censed registered nurse.
- May work across multiple campuses and settings.
Standard Staffing Level Responsibilities
- Complies with established departmental policies, procedures, and objectives.
- Attends variety of meetings, conferences, seminars as required or directed.
- Demonstrates use of Quality Improvement in daily operations.
- Complies with all health and safety regulations and requirements.
- Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
- Maintains, regular, reliable, and predictable attendance.
- Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
II. Position Qualifications
License/Certification/Education
Required
- Bachelor’s degree in Nursing.
- Current Massachusetts Registered Nurse licensure and registration.
Preferred
- Masters Degree in Nursing.
Experience/Skills
Required
- Minimum of 5 years nursing experience.
- Excellent teaching, consultation, and customer service skills.
- Excellent critical thinking skills.
- Demonstrates leadership experience.
- Excellent verbal and written communications skills.
- Computer literate with knowledge of Microsoft Office products.
Preferred
- Skilled with utilization of EMR and other software.
- Experience with Project Management.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
III. Physical Demands and Environmental Conditions
Work is considered sedentary. Position requires work indoors in a patient care and office environment.
ADDENDUM FOR NURSE NAVIGATOR CANCER CENTER ROLE
Position Summary: Same.
Major Responsibilities: Same
Differences in Qualifications
License/Certification/Education
Required
- Breast Nurse Navigators require accreditation through NAPBC.
Preferred
- Oncology Certification preferred unless a Breast Nurse Navigator.
Experience/Skills
Required
- Minimum of 5 years oncology experience in specific disease site (breast, lung, GI, etc) and post-surgical nursing.
ADDENDUM FOR NURSE NAVIGATOR PALLIATIVE CARE ROLE
Position Summary: Same.
Major Responsibilities: Same
Differences in Qualifications
License/Certification/Education
Preferred
- Palliative Care Certification.
Experience/Skills
Preferred
- Previous Palliative Care experience.
ADDENDUM FOR NURSE NAVIGATOR ORTHOPEDIC CARE ROLE
Position Summary: Same.
Major Responsibilities – Differences if an APP is hired
- Responds to patient/family/provider issues and concerns in timely manner, including but not limited to writing prescriptions, interactions with post-acute care providers, obtaining imaging studies to identify possible complications, rounding on patient floors, and responding to tasks and triaging patient care or provider issues etc.
- Develops relationships with post-acute care providers, including SNF, home health, inpatient rehab. Monitors patients' length of stay, condition, and is the point of contact for patient, family, and providers to assist in ED and readmission avoidance.
- Assists in the development of clinical pathways and consistency of the care provided by our providers.
Differences in Qualifications for All Staff
Experience/Skills
Preferred
- 2 years of previous Orthopedic care experience.
- Previous experience with risk-based episodes of care.
ADDENDUM FOR NURSE NAVIGATOR ENDOSCOPY (BUNDLE) CARE ROLE
Position Summary: Same.
Major Responsibilities – Differences if an APP is hired
- Responds to patient/family/provider issues and concerns in timely manner, including but not limited to writing prescriptions, intera