About the role
What success looks like in this role:
Unisys Corporation is seeking an experienced
On-Site Service Engineer (OSE)
- to provide hands-on support for enterprise data center servers and hardware environments , including next-generation AI infrastructure.
- This is a hands-on server hardware and break/fix role
- . The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
- Prior AI experience is not required.
- Strong experience with enterprise servers and data center hardware is the priority.
What You’ll Do
- Provide on-site technical support for
- Dell PowerEdge and other enterprise server hardware
- Diagnose and resolve server hardware failures and system issues to minimize customer downtime
Perform hands-on hardware installation, removal, replacement, and repair, including:
Memory/DIMMs
CPUs/processors
Power supplies
Fans and cooling components
Hard drives/SSDs
RAID/HBA components
NICs and other PCIe components
GPUs and accelerator hardware
- Motherboards/system boards and other server components
- Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
- Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
- Perform firmware and BIOS updates and utilize server management tools such as
- Dell iDRAC or comparable platforms
- Execute both reactive break/fix and preventive maintenance following established procedures
- Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
- Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
- Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
- Escalate complex technical issues when appropriate
- Participate in on-call rotations and provide extended coverage as required
You will be successful in this role if you have:
What You Bring – Required
- 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
- Direct, hands-on experience physically working on server hardware
- — installing, removing, diagnosing, repairing, or replacing server components
- Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
- Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
- Strong understanding of server hardware architecture and troubleshooting methodology
- Experience with hardware diagnostics, BIOS/firmware, and server management tools
Familiarity with
- Linux or similar operating systems
- Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
- Comfortable working independently in a customer-facing environment
- Ability to clearly communicate technical issues and resolutions to customers and internal teams
- Ability to lift up to
- 50 lbs.
- , travel to customer sites, and support flexible/on-call schedules
Preferred Qualifications
Experience supporting
Dell PowerEdge servers
Dell or other enterprise hardware certifications
Experience with iDRAC, iLO, or comparable server management platforms
Experience supporting
GPU/AI server infrastructure
Experience with data center operations, rack/stack, structured cabling, or server deployment
Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
#LI-SB2
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’
EEO commitment here
.