Dining Services Supervisor

Community Name: Chapel Hill Community

The Dining Services Supervisor is responsible for assisting the Director of Dining Services in delivering quality customer care and service in all dietary-related operations, in compliance with the policies and procedures of United Church Homes (UCH).

Essential Functions Statement(s)

• Ensures quality customer care and service in all dietary-related operations
• Supervises the work of assigned staff, ensuring all policies and procedures are followed
• Monitors Dining Services employee schedules, and ensures the department is properly staffed
• Assists in the kitchen, including with stocking and preparation, as needed during the week
• Prints meal tickets and delivers to residents
• Gives residents menus, discusses likes/dislikes, and makes recommendations and/or changes to menus
• Assists with cooking, dishwashing, distributing snacks, etc., as needed
• Interacts with residents regarding dietary issues when Manager is absent
• Manages the working schedules of the Dining Services department
• Works with “Tray Tracker” software and assists with relevant computer work, as needed
• Assists in maintaining the department's budget
• Assists Director of Dining Services in conducting staff performance appraisals
• Remains on-call Monday through Friday and every other weekend
• Performs all other duties as required or directed

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Skills & Abilities

• Education: High School Graduate or General Education Degree (GED): Required
• Experience: One (1) to two (2) years of related experience; supervisory experience helpful
• Computer Skills: Experience with Tray Tracker software helpful; Must be able to proficiently operate a computer, the Internet, Microsoft Office and other relevant software, as well as basic office equipment
• Certifications & Licenses: Serve Safe training required; Must obtain and maintain mandatory, state/federal requirements and certifications for practice or occupation
• Other Requirements: Must be able to proficiently operate industrial kitchen equipment; Must have strong communication and interpersonal skills; Must demonstrate a high degree of patience, especially with residents and their families; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook
• We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.