Data & Analytics Manager

Compensation: $66,000-$76,000

Start your journey here. Please note that this is not a remote position.

The United Way of Greater Knoxville (UWGK) is part of a global organization that directly impacts our local communities. We are committed to fostering a collaborative culture where every team member feels valued, respected, and empowered to contribute. Our work is rooted in making a meaningful impact, changing lives, and embracing our community's strengths. YOU are an essential part of making our mission a reality. Join a team of great people, collaborate on meaningful work, and serve the communities you call home while you do it.

About the role

Do you like finding the story in a dataset, and then helping people act on it? As our Data & Analytics Manager, you'll be UWGK's in-house data advisor. You won't own anyone's systems. Instead, you'll work across every department to get more value from the data we already collect.

You'll run analyses, build dashboards, and help Directors and Program Managers decide what to measure and why. You'll also strengthen how data moves between our systems and help staff across the organization get comfortable using it. Your work will shape reports for leadership, our Board, and our funders, and it will help show how UWGK changes lives in Greater Knoxville.

What you'll do

Analytics, Modeling & Visualization

• Perform statistical analysis and modeling on data collected by departments to identify patterns, trends, and insights that inform business decisions.
• Build and maintain dashboards, reports, and visualizations that translate complex data into clear, actionable insights for non-technical audiences.
• Identify opportunities to streamline or automate recurring analysis and reporting work.

Data Governance & Architecture Advisory

Review existing data models and recommend conceptual, logical, and physical data models (e.g., entity-relationship diagrams) to strengthen accuracy, consistency, and security.

Advise departments and ELT on data standards and best practices for availability, accuracy, completeness, and security — without owning any department's systems or data.

Cross-Departmental Advisory & Alignment

• Serve as a connector and thought partner to Directors and Managers, helping departments define what to measure and apply insights to decisions.
• Support departments on compliance-related data questions (federal, state, and grant-specific requirements); each department owns data collection and program delivery.
• Collaborate with Finance, Advancement, and Impact teams to align metrics, definitions, and reporting formats across systems.

Compliance and Quality Assurance

Monitor programmatic compliance with federal, state, and grant-specific requirements to ensure fidelity to programmatic frameworks and UWGK protocols.

Advise departments on compliance and CQI practices related to federal, state, and grant-specific data requirements, and develop guidance and training tools for departments, Primary Partners, and subcontracted entities.

Measurement, Reporting & Organizational Learning

• Support grantor and other external reporting requirements related to outcomes and impact, in collaboration with Grant Administration, Finance, and Impact teams.
• Coordinate the use of internal and external data sources to strengthen understanding of community needs, program performance, and organizational and community outcomes.
• Partner with UWGK teams to identify opportunities to use data and evaluation findings to improve programs, processes, and organizational practices.

Organizational Reporting & Capacity Building

• Develop outcome and impact reports that synthesize program-, partner-, and organizational-level data for leadership and the Board.
• Build Changemakers' data literacy by training staff on how to access, interpret, and use reports and dashboards.
• Represent UWGK's data practices in peer-learning settings and external convenings as needed.

What you'll bring

Required

• Bachelor's degree in a relevant field such as data analytics, statistics, information systems, or public administration
• 5+ years of relevant experience
• Advanced Excel, Power Query, statistical analysis, and data modeling skills
• Working proficiency in a statistical analysis tool such as SPSS or Python
• Proficiency in a data visualization tool, such as Power BI or Tableau
• Enough familiarity with CRM or financial systems (Microsoft Dynamics, Blackbaud Financial Edge, or Raiser's Edge) to advise on data structure and reporting
• Experience with  a survey/analytics platform, such as SurveyMonkey or Qualtrics
• Familiarity with a mapping/GIS tool, such as ESRI/ArcGIS, for community-level data visualization
• Strong knowledge of data management, quality assurance, and governance practices
• The ability to explain complex findings clearly, in writing and in person, to all kinds of audiences
• Strong project management skills, with a track record of managing several initiatives at once and moving data strategies from planning through implementation
• Comfort building relationships with departments, nonprofit and community partners, government agencies, and statewide forums

Nice to have

Master's degree in a relevant field

Also good to know

This role involves occasional local and regional travel to partner sites, community events, and meetings, so you'll need reliable transportation.

What we offer

Health and Wellness Benefits

Inclusive Medical, Dental, and Vision Insurance

• Health and Dependent Care Flexible Spending Accounts, Health Savings Account
• Paid Family and Medical Leave, Life Insurance, and Disability Insurance
• Employee Assistance Program with free and confidential assessments, counseling referrals, and more
• Generous Paid Time Off, including additional days for volunteer work and paid holidays

Matching 401K plan

How we think

Our human capital is our most valuable asset. The collective sum of individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees bring to their work represents a significant part of our culture, reputation, and the organization's achievements.

When you join UWGK, you become a trusted advisor, collaborating with colleagues and community stakeholders to deliver actionable insights that drive meaningful, sustainable outcomes.

As a Thriving United Way, we are broadening our scope to include system-level work in Community Schools, Early Education, Economic Mobility, and Healthy Communities. We will continue to act as a nonprofit funder and supporter, but we will also advocate on a larger scale to create lasting, systemic change in our community.

Compensation

To model equitable hiring practices, UWGK strives to provide a reasonable compensation range for this role. This range includes factors such as skill set level, experience, training, licensure, and certifications. To support merit-based performance, UWGK typically does not hire individuals at or near the top of the pay range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is
$66,000–$76,000
/year.

As an equal opportunity employer, we want to empower all our teammates to succeed and grow. Please let us know if you require accommodation at any point during the recruitment process. We will be happy to assist.
UWGK participates in E-Verify. After a job offer is accepted, UWGK will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new hire's Form I-9 to confirm authorization to work in the United States. UWGK does not use E-Verify to pre-screen applicants and will not take adverse action against an employee because of a Tentative Nonconfirmation (TNC) while the employee is contesting it. For more information, visit e-verify.gov.

Ready to become part of our mission? Join UWGK – where your ideas and actions make a difference.