About the role
Salary: £39959.00 to £48117.00
Telecoms & Network Support Engineer
- Provide operational support for the Trust's telecommunications and network infrastructure, including IP-based telephony, network hardware, and associated systems.
- Take a proactive role in the configuration, maintenance, and optimisation of voice and network services.
- Investigate, diagnose, and resolve complex incidents and faults within agreed Service Level Agreements.
- Monitor system performance and capacity, proactively identifying risks and taking remedial action to prevent service disruption.
- Support and contribute to infrastructure projects, including system upgrades, migrations, and new implementations.
- Work collaboratively with Voice, Network, and wider Digital Services teams, as well as third-party suppliers.
- Produce and maintain detailed technical documentation, including system configurations, procedures, and support guides, ensuring knowledge transfer across the team.
- Ensure compliance with Trust policies, industry standards, and security requirements, including data protection and cyber security best practices.
- Support business continuity and disaster recovery arrangements for telecommunications and network services.
- Deliver excellent customer service, communicating effectively with stakeholders at all levels, including clinical and non-clinical staff.
- Provide out-of-hours support for planned work and critical incident response
- Take ownership of allocated tasks and workstreams, demonstrating initiative and accountability in delivering high-quality outcomes.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.