About the role
Salary: £39959.00 to £48117.00
Ready for the next step in your counselling career, in a specialism with profound impact on patients' lives? We need a driven individual to join the Leicester Fertility Centre (LFC) team at Leicester Royal Infirmary (LRI). We provide diagnostic testing and treatments such as insemination and in vitro fertilization (IVF), for the 1 in 7 couples with problems conceiving, and same sex couples and single patients wishing to start a family. Our life-changing services include fertility cryopreservation for cancer and transgender patients and egg, sperm and embryo donation.
comfortable working independently, be assertive, use initiative and judgement to implement new processesline manage other counselling staff, motivate othersattend meetings, follow up actionsprioritise workload, act under pressureconduct staff competency assessments, protocol review, directing complaints to the Quality Managerperform 'Welfare of the child' assessmentsbe professional, liaising via telephone, email, in person and participating in online meetingsexcellent interpersonal skills, able to build rapport with patients, communicate with referring cliniciansrespond politely and empathetically to anxious and distressed patients, maintaining confidentialityprocess sensitive information in a fast-paced environmentdeal promptly and efficiently with urgent and routine enquiries, signpost to useful resourcesaccurate correspondence, record keeping and database input, liaising with administratorshigh level concentration skills, understanding of medical terminology.competent in word processingmanage counselling appointment diary, ensure optimal clinic utilisation, flag capacity issueswork closely with doctors, nurses, administrators and laboratory staffresilient, cover colleagues in times of staff shortages, annual leave or sicknessaccess to supervision, annual appraisal to focus on your developmentuse specialist software for electronic patient consent
Helping patients to: