About the role

Overview and Summary

We are Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

Position Overview

The Manager is a key member of a client-facing account team responsible for leading the delivery, management, and continued evolution of of our FinancialView solution for a major powersports manufacturer. As the primary point of contact for the client and dealer network, this individual will partner closely with client stakeholders to deliver meaningful financial insights, improve dealer performance, and ensure the successful execution of a strategic, high-profile engagement.

This role blends financial expertise, consulting, client relationship management, and business development. The Manager will oversee the ongoing delivery of FinancialView, help translate complex financial and operational data into actionable business recommendations, support dealer financial performance improvement initiatives, and collaborate with internal teams to drive solution enhancements and client success. The role also plays a critical part in identifying opportunities to expand Urban Science's partnership and solution footprint within the client organization.

The successful candidate will serve as a trusted strategic advisor while delivering measurable value to both the client and its dealer network. The ideal candidate will bring strong financial and analytical capabilities, excellent client-facing communication skills, and a consultative, relationship-focused approach.
A background in finance, professional working proficiency in French-Canadian,
and
experience of the powersports and/or automotive industries
are strongly preferred.
Professional proficiency in French-Canadian
is strongly preferred to support collaboration with client stakeholders.

This Detroit-based role follows a hybrid schedule, with in-person work at our Detroit, MI office two days a week on Tuesdays and Fridays and occasional visits to client site in Canada as needed. Flexibility may evolve based on business needs. During onboarding, additional in-person time may be required to support hands-on training and a smooth start.

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

Essential Duties and Responsibilities

Assumes responsibility for project outcomes, including delivery of projects that are on time, within budgeted hours and at an exceptional level of quality.
Assumes responsibility for accurate and high-quality data being utilized on assigned projects.
Provides valuable knowledge and insight to senior management in creating estimates and proposals for clients.
Serves as liaison between client and Urban Science technical staff on development projects to clearly communicate client needs.
Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
Manages sustainment activities by updating software as appropriate to function at established quality levels.
Effectively responds to client inquiries/requests in a timely manner to help improve client satisfaction.
Establishes long-term business relationships with clients and understands client business needs to better identify client opportunities and support contract renewals.
Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
Maintains a thorough understanding of one or more Urban Science solutions and applies that knowledge to better meet client needs.
Adheres to quality control standards for Urban Science and client organizations.
Leads or participates in presenting project status updates, using appropriate presentation tools, to client representatives or internal management to clearly communicate project results and conclusions.
Provides input to upper management in connection with assessing competitive conditions to detect on-time business opportunities and/or deter competitive business threats.
Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
Proactively communicates with upper management to provide updates and report issues in a timely manner.
Works with manager to develop team-oriented goals, which are to be reviewed and updated regularly.
Works with manager in completing annual goal setting and performance review promptly.
Actively supports and promotes change initiatives and provides direction on how change initiatives impact workflow or performance.
Actively works with manager and Managing Director to support and promote internal employee engagement initiatives.
Works with manager to prioritize other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Responsible for all aspects of RSTMM (recruit, select, train, manage, motivate) of selected staff which includes the following:

Interviewing & selection

Setting objectives

Conducting performance appraisals

Assigning and prioritizing work

Approval of timesheets

Establish and maintain quality, quantity and timeliness of work

Employee development, career planning and promotions

Oversee training

Coach, mentor, manage and motivate

Interpret and carry out established corporate policy, including disciplinary procedures

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Verbal Communication

Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others

Written Communication

Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure

Analytical Thinking

Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way

Results Oriented

Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards

Manager - FinancialView