About the role
Description
Care4Kids Eligibility Service Specialist
Location: Rocky Hill, CT (Hybrid after training) |
Schedule:
Monday through Friday, 8:00 a.m.–4:30 p.m. (30-minute lunch break) | Pay: $22.13/hour
Be the Connection That
Helps Families Find Stability—Step into a Role Where One Call Can Change a Life.
Why You'll Love This Role
Competitive Pay
—$22.13/hour plus great benefits.
Hybrid Schedule
—After training, enjoy flexibility with 4 remote days and 1 in-office day.
Mission-Driven Work—
Support families by helping determine eligibility for the Care4Kids program.
What You’ll Do
Determine initial and ongoing eligibility for the Care4Kids program
Manage a caseload and review applications and re-determinations
Calculate benefit awards and ensure compliance with state and federal guidelines
Provide excellent customer service while responding to inquiries and maintaining accurate case documentation
A Day in the Life
Every day is different—but always meaningful.
Review eligibility applications and calculate benefit awards
Verify client information and keep case records accurate and up to date
Answer phone inquiries and explain program policies clearly
Manage multiple priorities while meeting productivity goals
Balance accuracy, compassion, and problem-solving in a fast-paced environment
We've Got You Covered
We’ve got your back—every step of the way.
Paid, comprehensive training
Ongoing coaching, supervision, and team collaboration
Clear workflows and protocols to help you succeed
A supportive culture centered on accuracy, teamwork, and service
Schedule & Environment
Monday through Friday, 8:00 a.m.–4:30 p.m. (30-minute lunch break)
Full-time position
Hybrid schedule after training (4 days remote, 1 day in office)
Training: Monday–Friday, 8:00 AM–4:30 PM
Perks & Benefits
$22.13 per hour base pay.
Spanish- or Portuguese-speaking candidates who are hired and successfully pass certification will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages).
An outright 5% 401(k) contribution.
Paid Time Off in a calendar year—you begin accruing immediately.
13 paid holidays per year.
Generous health benefits, including 80% coverage of your medical plan premium and deductible.
Tuition reimbursement (after 1 year).
Employment at UWC counts toward Public Service Student Loan Forgiveness.
Supportive, inclusive, mission-driven workplace
Who This Role Is Great For
Detail-oriented professionals who enjoy eligibility work and problem-solving
Customer service team players who can manage caseloads in a fast-paced environment
Individuals who value accuracy, confidentiality, and helping families succeed
Requirements
Minimum Qualification
Bachelor’s degree + 1 year eligibility/customer service experience (preferred), or an Associate’s degree and 3 years experience,
or
High School Diploma/GED + 5 years customer service/eligibility experience
Strong organizational, communication, and problem-solving skills
Ability to work with multiple systems and follow strict guidelines
Bilingual English/Spanish preferred
APPLICATION DEADLINE: November 8, 2026
United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety, and wellbeing of traditionally marginalized people.