About the role
Pay: $22.00 to $27.00 per hour
Description
About Vantage Aviation:
Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things’ private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America.
We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menu of services meet the highest Minimum Standards of Service within the industry, allowing us to provide a better service for all those who enjoy the benefits of general and business aviation.
Position Summary:
The Customer Service Representative (CSR) is responsible for day-to-day front desk interaction with aviation customers at Vantage Aviation’s FBOs. This position plays a key role in delivering world-class customer service while supporting daily FBO operations. The CSR role requires frequent computer use, radio communications, multitasking, and a high level of focus in a fast-paced and dynamic aviation environment.
Requirements
Essential Responsibilities & Duties:
Greet and welcome all customers to Vantage Aviation, providing professional service and assistance
Accurately receive, dispatch, and process customer purchases and fuel transactions
Collaborate closely with pilots and team members to meet or exceed customer service expectations, including coordinating transportation, assisting with lodging, and handling passenger baggage
Maintain a working knowledge of the facility, available services, and surrounding area
Replenish supplies across all areas—including customer-facing spaces, the lobby, office, and restrooms—as needed, ensuring compliance with Vantage standards for complimentary beverages and guest amenities
Utilize computers, radios, and point-of-sale systems as part of daily operations
Maintain a professional, organized, and customer-focused front desk environment
Perform other duties as assigned
Required Qualifications:
Strong verbal and written communication skills
Ability to multitask effectively in a fast-paced environment
Ability to comprehend and perform basic math functions
Willingness to work evenings, weekends, and holidays as required
High school diploma or equivalent
Ability to pass a background check and drug screen
Preferred Qualifications:
1+ year of experience in hospitality, customer service, or a related field
Some aviation experience
Experience with telephone systems, computers, cash registers, and point-of-sale (POS) equipment
Ability to maintain records in a well-organized manner
Some college education preferred
Travel Requirements:
None
Working Conditions & Physical Demands:
Work performed in a busy front desk and aviation operations environment
Prolonged periods of standing, sitting, and computer use
Ability to maintain focus and accuracy in a fast-paced setting
Ability to work in a cold weather environment and assist with snow removal as needed
Ability to lift, carry, and pull up to 20 pounds
Benefits:
Medical, dental, and vision insurance
HSA with company match for applicable plans
Company-paid Short-Term Disability and Basic Life and AD&D
Paid time off
401(k) with company match
Employee Assistance Program
Confidentiality & Disclosure:
Vantage Aviation is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. This job description outlines the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions without imposing undue hardship on the organization. If you require reasonable accommodations during the application or interview process, or to perform the essential functions of this position, please contact HR@vantageair.com.
Vantage Aviation is committed to a safe and productive work environment and operates as a drug- and alcohol-free workplace. Drug and alcohol testing may be required in accordance with law and company policy, including for reasonable suspicion or following a workplace accident or injury. Violations may result in disciplinary action, up to and including termination.