About the role
Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The
Opportunity
This position plays a critical role by providing complex administrative support to 2-4 Executive and Senior Leadership teams (‘leaders’) in the Growth Organization. The Executive Administrator (‘EA’) will coordinate and administer
highly complex
and confidential activities that need to be resolved daily in a responsible,
efficient
and
timely
manner.
This
- individual
- is
- responsible
- for
- managing
- and
- calendaring
- for
- their
- supported
- leader(s)
- and may be engaged to support enterprise-level initiatives and events.
- Being effective in this role requires the skills for building strong, trusting partnerships at executive, administrative, and employee levels across
- the
- enterprise.
The
- individual
- needs
- to
- be
- able
- to
- lead
- tasks
- that
- require
- independent
- judgment,
- initiative,
- and
- the
- ability
- to
influence without authority. This position
requires with
a hands-on, self-motivated, and astute individual who is flexible and thrives in a fast-moving, dynamic environment within an evolving industry.
Day
in
the
Life
Proactively
- provide
- personalized
- administrative
- support
- for
- multiple
- members
- of
- the
Executive
Leadership
Team
(‘ELT’)
and/or
Senior
Leadership
Team
- (‘SLT’)
- ensuring
- routine
- and
- complex
- matters
- are
- handled
- in
- a
- timely
- and professional manner.
Calendaring
- –
- manage
- all
- calendar
- items,
- ensure
- invitations
- are
- sent
- to
- appropriate
- audiences,
- resolve
- conflicts,
- anticipate
- future
- items
- and
- potential
- conflicts,
- manage
- deadlines,
- ensure
- sufficient
- working
- time.
Meeting
Management
- –
- schedule
- with
- appropriate
- audiences ,
- manage
- responses,
- resolve
- conflicts
- as
- needed,
coordinate tasks such as contacting participants, preparing agendas,
taking
and distributing meeting minutes.
Event
Management
- –
- ensure
- that
- all
- arrangements
- for
- any
- corporate
- sponsored
- events,
- industry
- events,
- and
- internal
- events are completed including travel, room reservations, registration, speaking engagements, etc. through collaboration with internal and/or external teams.
Expense
Report
Management
- –
- ensure
- that
- expenses
- are
- filed
- in
- a
- timely
- manner
- and
- in
- accordance
- with
Accounting
and Billing policies and deadlines.
Invoice
- processing
- –
- ensure
- that
- invoices
- are
- approved
- in
- a
- timely
- manner
- –
- gather
- any
- needed
- information
- for
- an
- informed decision.
Travel
- –
- book
- and
- manage
- all
- travel
- requests
- including
- airfare,
- hotel,
- ground
- transportation,
- dining
- reservations.
- Ensure information is readily available per the leader’s preference.
Presentation
and
Reports
- –
- develop
- reports
- and
- presentations
- using
- the
- appropriate
- templates
- as
- needed.
Proofread
for acceptability prior to providing to the requestor. Distribute as directed.
Manage
Correspondence
- –
- process
- email,
- US
- Mail,
- packages,
- etc.
- based
- on
- agreed
- upon
- access
- with
- the
- leader.
- Route correspondence or action items to appropriate staff and request action/information on
- behalf
- of
- the
- leader.
Initiate
- follow-up
- to
- ensure
- item
- was
- handled
- if
- a
- reply
- or
- specific
- action
- is
- requested .
Committee
Support
- –
- where
- applicable,
- attend
- meetings,
- take
- minutes,
- and
- report
- on
- action
- items
- as
- needed.
Prepare
and maintain correspondence and documents. Act as custodian of corporate documents and records.
Onboarding
- –
- working
- with
- HR
- to
- onboard
- assigned
- new
- leader.
Complete
- access
- request
- form,
- ensure
- equipment,
- corporate credit card, and facilities access are available day 1; schedule meetings for the first week based on onboarding plan.
Confidentiality
- -
- must
- maintain
- strict
- confidentiality
- of
- information
- obtained
- through
- email,
- meetings,
- correspondence,
- and
- all other communications.
Prioritization
- –
- direct
- and
- master
- a
- prioritization
- system
- for
- email,
- mail,
- voicemail
- and
- meetings
- to
- bring
- high
- priority
items forward for interactive dialogue and direction. Rapidly handle or
delegates
the low priority workflow activities.
Interact
- and
- communicate
- professionally
- on
- all
- appropriate
- business
- priorities
- at
- an
- executive
- level
- with
- all
- levels
of personnel, business partners, subsidiaries,
vendors
and consultants.
Backup
- –
- act
- as
- a
- backup
- for
- an
- assigned
- EA
- by
- providing
- support
- for
- the
- leader(s)
- they
- support
- when
- EA
- is
- out
- of
- the
- office, travelling for work or assigned to a large project.
Process
Improvements
- –
- identify
- areas
- of
- improvement,
- work
- with
- manager
- to
- document,
- coordinate
- implementation
- of changes and measure success.
Qualifications
Associate
- degree
- or
- five
- (5)
- years
- of
- administrative/operational
- support
- to
- managers,
- directors,
- and/or
- executives
- required .
Bachelor’s
degree
preferred.
Three
- (3)
- years
- of
- experience
- as
- an
Executive
Assistant
- required
- or
- 5+
- years
- as
- an
- administrative
- assistant
- or
- combination
- of years required . Experience supporting the Sales organization is highly preferred. Expert
- in
Microsoft
- application
- suite,
- including
- Outlook,
- Excel,
- Word,
- and
PowerPoint
Superior
- communication
- skills
- necessary
- to
- comprehend
- and
- compile
- communication
- on
- behalf
- of
- the
- leader.
Ability
- to
- interact
- and
- communicate
- effectively
- with
- all
- levels
- of
- internal
- staff,
- vendors,
- and
- clients.
Proficient
- in
- clear
- and
- effective
- business
- writing
- techniques.
Proven
- ability
- to
- adapt
- to
- change.
Being
- able
- to
- change
- priorities
- and
- quickly
- move
- from
- one
- task
- to
- another
- as
- dictated
- by the leader.
Strong
- organizational
- skills
- that
- enable
- proactive
- handling
- multiple
- priorities
- with
- a
- sense
- of
- urgency.
Strong
- interpersonal
- skills
- and
- the
- ability
- to
- build
- relationships
- with
- all
- stakeholders. Ability
- to
- work
- under
- general
- direction
- and
- be
- able
- to
- complete
- functions
- with
- minimal
- guidance/directions
- while
- producing accurate and quality results.
Proven
- ability
- to
- handle
- confidential
- information
- with
- discretion.
Adaptable
- to
- various
- competing
- demands
- and
- demonstrate
- the
- highest
- level
- of
- customer/client
- service
- and
- response.
Ability
- to
- effectively
- work
- in
- a
- high
- pressure,
- fast
- paced
- environment.
Superior
problem-solving
skills.
Ability
- to
- anticipate
- and
- resolve
- issues
- from
- prior
- experience.
Ability
- to
- work
- effectively
- independently
- and
- as
- part
- of
- a
- functional team.
After
- normal
- working
- hours
- work
- may
- be
- required
- to
- respond
- to
- urgent
- requests.
Travel
- may
- be
- required
- to
- support
- on-site
- or
- off-site
- events.
About Velera At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera. Pay Equity $67,700.00 - $86,300.00 - $104,900.00 of salary range The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here . For information regarding your Right To Work, please click here . This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.