About the role
Job Description Summary
The Patient Care Specialist I serves as the first point of contact for patients, providing excellent customer service while managing front desk operations. Responsibilities include patient check-in/check-out, demographic updates, insurance verification, appointment scheduling, and handling calls. Spanish-speaking candidates are preferred but not required.
How will you make an impact & Requirements
The Patient Care Specialist I is responsible for delivering exceptional patient service while supporting daily front office operations in a fast-paced clinical environment.
Key Responsibilities:
Greet and check in patients in a professional and friendly manner
Accurately update and verify patient demographics and insurance information
Verify insurance eligibility and benefits prior to services
Answer incoming calls and respond to patient inquiries
Schedule, reschedule, and confirm patient appointments
Check out patients and ensure all necessary documentation is complete
Maintain patient confidentiality and comply with HIPAA regulations
Support providers and clinical staff to ensure smooth patient flow
Qualifications:
High school diploma or equivalent required
Previous medical office or customer service experience preferred
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Spanish-speaking is a plus but not required
Compensation Range:
$17.10
to
$25.65
The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.