Lead Medical Support Assistant

Salary: $53,883.00 to $70,049.00 Per Year

As Lead Medical Support Assistant the incumbent is responsible for implementation of Clinic Practice Management principles as they apply to the duties of the clinic MSA's and the roles and responsibilities for MSA's for the PACT model. The incumbent is the primary point of contact to assist the MSA Supervisor as lead of the scheduling package, education and training requirements and performance standards for the clinic MSA's.

Major duties

The Lead MSA will use a broad working knowledge of all medical center programs and services and of the varying priorities and complexities of outside care for specialty services. The complexity of duties may encompass numerous clerical responsibilities, including but not limited to: Works under the general supervision and reports directly to the HAS Medical Support Assistant Supervisor. Providing advice as the subject matter expert (SME) to the HAS Medical Support Assistant Supervisor regarding administrative matters relating to scheduling and intake. Recommending assignments and assisting the work of subordinate staff resolving complex problems to ensure patient services are met. Evaluating new products, equipment and systems in order to make recommendations for improved operations and identifying educational or training needs. Establishing Standard Operating Procedures, operating guidelines, assigns work requirements, ensures adequate coverage/staffing is available, coordinates activities and maintains workflow. Acts as Clinic Medical Service Assistants Section Safety Representative, performing frequent and regular inspections employee work areas reporting all safety hazards. Ability to provide staff development and training. Independently manages position responsibility with little to no supervision as well as set priorities and deadlines adjusting the flow of sequencing of work to meet team and patient needs. Work Schedule: Monday - Friday; 8:00am to 4:30pm. Telework: Ad-Hoc Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: Not Authorized.

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f) Education: High school diploma or transcript (including homeschooling) General Education Development (GED) certificate Proficiency certificate issued by a State or Territorial Board or Department of Education Post-high school education You do not have one of the education levels listed above, but you were in the Medical Support Assistant occupation (GS-0679) on a permanent appointment with the Department of Veterans Affairs as of February 5, 2026, meeting all qualification requirements as part of the grandfathering provision. NOTE: To meet the basic requirement of high school education or equivalent, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met for this position. GS-07: Experience: One year of experience equivalent to the next lower grade level (GS-06). In addition, you must demonstrate all of the following KSAs: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: Moderate lifting, 15-44 pounds; Light carrying, under 15 pounds; Reaching above shoulder; Use of fingers; walking up to 1 hour; Hearing (aid permitted); may be working alone and/or working closely with others.