Program Support Assistant

Salary: $53,361.00 to $69,371.00 Per Year

The position is located at Member Services (MS), Resource Management (RM), Facilities and Logistics Division, Mail and Imaging Branch. The incumbent serves as the Lead Program Support Assistant (PSA) at the MS facility and provides support services program coordination and administrative support to the supervisor and lower level team members.

Major duties

The incumbent applies knowledge of rules, operations, and business practices to not only perform the daily operations but also to conduct quality control reviews; gather and track data; provide input to management reports; troubleshoot issues; provide recommendations for operational improvements; and contribute towards the development of local policies, procedures, and Standard Operating Procedures (SOPs). Work Schedule: Monday-Friday, 8:00am - 4:30pm Remote: This position is not a remote position. Virtual: This is not a virtual position. Definition of Virtual Work: Employee works outside of original hiring duty station at VA-owned or leased space. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place. Position Description/PD#: Program Support Assistant/PD077460 and PD077470 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/13/2026. Time-In-Grade Requirement: Applicants who are current VA employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. A SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: GS-06 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Tracks Measures of Performance (MoP) and Measures of Effectiveness (MoE) through an operational quality metrics collection program. 2) Participates in operations of all mailroom equipment that includes responsibility for repairs, researching new and replacement equipment, contacting vendors for preliminary information, preparing recommendations for upgrades, and new or replacement equipment. 3) Utilizes electronic data processing systems as integral parts of material control, record, and data communications. 4) Oversees and participates in MS imaging and scanning operations. 5) Manages the evaluation of the internal standard operating procedures. GS-07 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. 1) Tracks Measures of Performance (MoP) and Measures of Effectiveness (MoE) through an operational quality metrics collection program. 2) Participates in operations of all mailroom equipment that includes responsibility for repairs, researching new and replacement equipment, contacting vendors for preliminary information, preparing recommendations for upgrades, and new or replacement equipment. 3) Utilizes electronic data processing systems as integral parts of material control, record, and data communications. 4) Oversees and participates in MS imaging and scanning operations. 5) Manages the evaluation of the internal standard operating procedures. 6) Assists in the development and implementation of corrective action plans for continuous improvement. 7) Participates in process improvement initiatives and ongoing Management efforts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.