Program Support Assistant

Salary: $45,409.00 to $59,031.00 Per Year

This Position is assigned to the Business Office Located in Grand Junction VAMC. The position processes enrollments and eligibility duties, performs functions of decedent affairs including the disposition of bodies, funds and effects, Contract Burials, and Indigent Program Budget. The incumbent will also assist the with the management of scheduling of new Enrollees (NEAR List) and in management in the completion of various reports, suspense action items, and miscellaneous projects as assigned.

Major duties

Duties may include but are not limited to: Processes applications from Veterans including verifying eligibility through various data bases, source documents including a DD214 to allow for enrollment in VA Care. Enters information into the Grand Junction database in accordance with VA directives including next of kin, insurance information and income information where required. Searches VA databases including the Enrollment Database in Atlanta to validate information presented by the Veteran for enrollment. Places the Veteran on the appointment list and follows up to ensure that the appointment is made to disposition the entry. Performs all administrative tasks pertaining to, but not limited to, Disposition of Body (Deaths); Indigent Program and Budget; and speaking and/or corresponding with family/friends/stakeholders which can include funeral homes and state entities. Counseling veterans and their families; legal services; funds and effects, control point maintenance, and document storage: such as filing, scanning, or other methods. Reviews and cancels necessary appointments and sends notifications to providers so consults can be reviewed and medication refills can be cancelled. Counsels patients, their families, funeral homes, and agency employees on entitlement to benefits. Referrals are made to the appropriate federal, state, and county resources as necessary. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD12678A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.