About the role
Description
Purpose
Ability to work both individually and as part of a team to ensure efficient and accurate interpretation of ECG data and delivery of data to Physicians and allied professionals while also exhibiting excellent conversational skills with Customers and Patients. Must be able to pass ECG interpretation proficiency exams and effectively work with proprietary web-based software applications to preform essential job responsibilities.
Responsibilities
Analyze and interpret cardiac rhythms with proficiency and evaluate for notification criteria and proper documentation
Receive inbound phone calls from Healthcare professionals or patients and utilize appropriate soft skills to ensure a quality interaction
Will create, review and send Notification Reports, Daily Reports and End of Use Reports as needed
Follow the chain of command for review of challenging EKG rhythms before notifications or reports are delivered
Meet quality and performance standards
Follow all company and departmental policies and procedures
Perform other duties and responsibilities as assigned
Requirements
Education and Licenses/Certifications
High School Diploma or General Education Development (GED)
Certified Cardiographic Technician (CCT) REQUIRED
1 year of related experience preferred
Training program certifying rhythm analysis training
Knowledge and Training
Demonstrate a team centered and patient first initiatives with a positive attitude
Knowledge of medical terminology specific to cardiology
Ability to thrive in a fast-paced call center environment
The ability to communicate effectively both verbally and in writing
The ability to read and follow detailed instructions, maintain accurate records, and complete and produce quality reports
The ability to follow procedures and learn support technology
The ability to plan, organize, multi-task and adapt to priority changes
The ability to use standard computers and basic office software
Knowledge and usage of business English, spelling, grammar and punctuation
Attention to detail.
Be willing to work overtime or extra hours as needed.
Salary & Benefits
The estimated hiring salary range for this position is
$28/hr to $40/hr. $5k sign on bonus
- paid out 90 days after start date and requires CCT certification, to be repaid if leave within 1 year.
The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401Kretirement plan.