About the role
Job Summary: Client Accounts Administrator
£25,000 to £26,000 · Full time, 37 hours · Remote (UK), with our Cardiff office there whenever you want it
agentOS makes software that helps letting agents run their businesses, and through agentPay we look after their accounts.
Letting agents trust us with their clients' money, and you'll help keep it that way: reconciling accounts, processing payments, chasing arrears and supporting clients through month-end.
No accounts or lettings experience needed. If you're good with numbers, careful with detail and calm on the phone, we'll train you in the rest.
Job Description:
Client Accounts Administrator
£25,000 to £26,000 · Full time, 37 hours · Remote (UK), with our Cardiff office there whenever you want it
About agentOS
We make software that helps letting agents run their businesses, and through agentPay we look after the accounts side for many of them. We're a team of around 22 based in Cardiff, small enough that your work gets noticed, and part of a larger software group that gives us stability.
Why this role matters
Letting agents trust us with their clients' money. This role keeps their accounts accurate, their payments on time and their month-end running smoothly, so they can focus on running their business with confidence.
What you'll do
Keep clients' account information up to date and reconcile their bank statements in agentOS
Process payments for clients, including payment files, invoices and payments to organisations such as HMRC and the Deposit Protection Service
Chase outstanding arrears by phone, email, text and letter
Prepare client statements and help clients through their month-end
Help clients stay compliant, flagging any risks you spot
Train clients on agentOS, including setting up new accounts clients
Check in on how clients' accounts are doing, rather than waiting for problems to come to you
What we're looking for
You don't need experience in accounts or lettings. We'll train you. What matters is that you:
Are comfortable with numbers and careful with detail, because this is our clients' money
Stay calm and clear on the phone and by email, including when chasing payments
Keep on top of deadlines, especially at month-end
Are comfortable using AI tools and picking up new software quickly
Know when to ask for help, and aren't afraid to
Where it can lead
This role opens several paths, depending on your interests and how you develop: Client Account Manager, Team Leader, Client Accounting Specialist, or Advanced Accounts.
What you'll get
£25,000 to £26,000, depending on experience
28 days holiday plus bank holidays, rising with length of service
Work remotely, or use our Cardiff office (free parking, social spaces and a wellbeing room) whenever you like
24-hour private GP access
Employee assistance programme with counselling, plus a wellbeing app
Workplace pension
Enhanced maternity pay
Regular social and company events
We'll review applications as they come in and may close the role early, so don't wait. If you need any adjustments to apply or interview, just let us know.
Worker Type:
Regular
Number of Openings Available:
1