About the role
Job Summary: An entry-level/intern position supporting the IT department's daily operations. Core duties:
Provisioning: setting up hardware, software, user accounts, and system access for staff
Tier 1 & Tier 2 IT Support: fielding help desk tickets, troubleshooting hardware/software/network issues, and escalating unresolved problems
Compliance Audits: assisting with documentation, evidence collection, and audit prep for IT compliance reviews
Job Description:
IT Support Intern
Job Description
Position Overview
Department: Information Technology Employment Type: Internship Reports To: IT Manager / Supervisor
The IT/Cyber Security Intern provides frontline and escalated technical assistance to end users, supports the provisioning of hardware, software, and system access, and assists the IT team with compliance audit preparation. This is a hands-on role suited to a candidate looking to build practical experience in enterprise IT support and operations.
Key Responsibilities
Provisioning
Set up and configure new hardware, software, and user accounts for onboarding staff
Manage access requests, permissions, and account changes in line with IT policy
Maintain accurate records of provisioned equipment and assigned access
Tier 1 & Tier 2 IT Support
Respond to and resolve help desk tickets covering hardware, software, and network issues
Diagnose and troubleshoot more complex technical problems beyond initial triage (Tier 2)
Escalate unresolved issues to senior IT staff or appropriate specialists
Document issue resolutions and maintain support ticket records for future reference
Compliance Audit Support
Assist with gathering documentation and evidence for IT compliance audits
Help maintain audit-readiness of systems, records, and access logs
Support the IT team in tracking and remediating audit findings
Qualifications
Currently pursuing or recently completed a degree/certification in IT, Computer Science, or a related field
Basic understanding of computer hardware, software installation, and networking fundamentals
Strong troubleshooting and problem-solving skills
Clear written and verbal communication skills
Ability to handle sensitive information with discretion, particularly in compliance-related tasks
Prior help desk or IT support experience is a plus but not required
Work Environment
On-site/hybrid internship position based in the IT department, working closely with IT staff and interacting regularly with employees across the organization.
Worker Type:
Student (Fixed Term) (Trainee)
Number of Openings Available:
1