About the role
Waste Connections
is looking for a high energy& positive minded
Customer Service
Representative
- to join our team in
- Vancouver, Washington . Schedule is
- Monday – Friday Shift is
8:00 AM - 5:00 PM
Starting rate of pay is
$21.50/Hour As a member of our world class team of
Customer Service
Reps, you will feel like you’re a part of something bigger than yourself. Our team works together towards a common goal, making our
Customer Service
the best in the industry! Can you turn issues into opportunities? Does “High Call Volume” sound like your kind of day? If the answer is Yes, then you’re who were looking for! This position is at our Vancouver, WA location.
DUTIES AND RESPONSIBILITIES:
Work in conjunction with other departments to resolve customer disputes & demonstrate ability to become proficient in the use of proprietary operational systems.
Interview customers and record information into computer for
customer service
, talk with customers by phone and in person, receive orders for installation, discontinuance, or change in service.
Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
Demonstrate effective use of software applications, at a minimum
MS Word
and Excel proficient.
Deliver services to customers in a manner that promotes goodwill.
Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
Ability to work in a fast paced, cooperative,
high call volume
environment with very detailed expectations. Average call volume is 35-45 calls/shift.
Solicit sale of new or additional services.
Assist in other areas as needed.
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work environment is in a call center office setting.
Areas are clean, ventilated, and well lighted.
Our
Customer Service
Representatives normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
CSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service.
All calls are recorded for quality assurance and some calls are evaluated to ensure the highest standards.
Long periods spent sitting,
typing
, or looking at a computer screen are very common.
MINIMUM JOB REQUIREMENTS:
Ability to read, write, comprehend, and communicate in English.
High school diploma or equivalent
preferred . 2 years of
Customer Service
experience in a high call volume atmosphere. Proficient experience with
MS Word
, Excel, and
preferred . Typing
and
10-key
skills are required. Must have excellent
organization
and communication skills.
Ability to analyze and solve problems, gather data, compile information, and prepare reports.
Willingness and ability to work remotely during covid-19 temporary remote working protocols.
Access to high-speed internet in remote workspace during covid-19 temporary remote working protocols.
WHAT WE OFFER:
Call Center Bonus Program
Excellent Medical, Dental and Vision Benefits
Paid Time off
401k Program with company match
Year round, full-time, stable work
To be considered for any of our current openings you must complete an application at
www.wasteconnections.com
.
Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Washington State Pay Range is $21.50-25.00/HR