Patient Services Representative

Description

Webster Dental Care is a well-established, multi-location dental group that has been serving Chicagoland communities for more than 50 years. Our practices provide comprehensive dental care across a wide range of specialties, with a focus on creating an excellent experience for both our patients and our team members.
We are currently seeking a friendly, dependable, and organized Patient Services Representative to join our Skokie office. As one of the first points of contact for our patients, the PSR plays an important role in creating a welcoming experience while helping keep the office organized and running efficiently.
Responsibilities
Greet patients and provide a welcoming, professional experience
Answer incoming phone calls and assist patients with questions and appointment needs
Schedule, confirm, and reschedule patient appointments
Check patients in and out accurately and efficiently
Collect patient payments, copays, and outstanding balances
Verify and update patient demographic and insurance information
Assist with insurance eligibility and benefit verification
Maintain accurate patient records and documentation
Monitor the schedule and communicate changes or concerns to the appropriate team members
Help fill openings and maintain a productive patient schedule
Communicate effectively with doctors, hygienists, dental assistants, and other front-office team members
Respond to patient questions and concerns professionally and courteously
Follow established office policies and procedures
Assist with other administrative and front-office responsibilities as needed
Requirements
Previous dental or medical front-office experience preferred
Strong customer service and communication skills
Professional and friendly phone etiquette
Comfortable handling payments and discussing patient account balances
Strong organizational skills and attention to detail
Ability to multitask and remain organized in a busy office environment
Comfortable working with computers, scheduling systems, and electronic patient records
Experience with Dentrix is a plus
Dependable, punctual, and team-oriented