About the role
Description
Are you a compassionate and detail-oriented person who thrives in a collaborative, patient-centered environment? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care.
The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will:
- Greet and check in patients while providing a welcoming, supportive environment
- Verify patient demographics, insurance information, and required documentation
- Answer incoming calls and respond to patient inquiries in a professional and compassionate manner
- Collect payments and assist with basic administrative and billing support
- Triage patients to financial counselors when needed
- Support physicians, clinic and administrative staff with front office coordination and workflow
- Ensure patient confidentiality and compliance with HIPAA and clinic policies at all times
Why join us?
Consistent Monday - Friday, 7am - 4pm schedule
- Specialized training applicable to fertility care setting
- The opportunity to make a lasting impact in patients' lives during a meaningful journey
- Competitive pay, with medical, dental and vision insurance, paid time off, and paid holidays
Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in medical front office, reception, or patient services
- Strong interpersonal and customer service skills
- A passion for women’s health, fertility is a plus
- Detail-oriented with strong organizational skills