About the role
Description Heartland Security Services | Melrose, MN About Heartland Security Services Heartland Security Services is a Minnesota-based security company owned by electric cooperatives and dedicated to protecting homes, businesses, and communities throughout the state. We design, install, and support customized security and automation solutions backed by award-winning emergency response, exceptional customer service, and competitive rates. Our mission is simple: protect what matters most, with care, technology, and trust. Position Summary The Inside Security Technician role serves as the primary point of contact for customers requiring service, maintenance, troubleshooting, and support for electronic security systems. As an Inside Security Technician, you will coordinate service appointments, troubleshoot system issues over the phone, manage service inventory, and support both customers and field technicians throughout the service process. You'll play a critical role in ensuring a positive customer experience while helping keep security, fire, access control, and video systems operating effectively. This position is ideal for someone with strong communication skills, technical aptitude, and a passion for customer service and problem-solving. Location 213 8th Ave NW #2, Melrose, MN 56352 Pay and Benefits Compensation: $28.00 - $34.00 per hour based on experience Heartland Security Services offers a competitive compensation and benefits package designed to support your health, financial well-being, and work-life balance, including: Medical insurance with Health Savings Account (HSA) Dental insurance 401(k) retirement plan Paid time off and holidays Ongoing training and professional development opportunities Career growth within a well-established Minnesota security company What You'll Do
60% Low-Voltage Troubleshooting
Coordinate and schedule service, maintenance, and inspection appointments for security systems
Serve as the primary point of contact for customers throughout the service process
Track service requests, communicate status updates, and ensure timely completion of work orders
Troubleshoot security system issues with customers over the phone and coordinate field support when needed
Assist technicians with installation, maintenance, and repair activities
Process service documentation, billing, and inventory management
Deliver exceptional customer service by resolving customer questions and concerns professionally
Represent Heartland Security Services in a positive and professional manner
25% Schedule Work Orders
Schedule and coordinate medical device installations and service work
Track projects, communicate updates, and support customers throughout the process
Program medical devices and maintain related documentation
Manage medical device inventory and equipment
Partner with technicians and internal teams to ensure successful project completion
15% Team Activities
Attend department meetings, sometimes during non-work hours.
Participate in HSS Training and Continuing Education program.
Requirements
Education and Experience
High School Diploma or equivalent required
One or more years of installation scheduling experience preferred
OR
One or more years of hands-on security system installation or service experience preferred
Experience working with security, fire alarm, access control, CCTV, or related low-voltage systems is beneficial
Licenses/Certificates
PLT License strongly preferred
Valid driver's license required
Ability to pass background screening and pre-employment testing
Knowledge, Skills, and Abilities
Knowledge of electronic, electrical, or low-voltage systems
Understanding of basic electrical theory and wiring practices
Strong customer service and interpersonal skills
Excellent verbal and written communication abilities
Ability to troubleshoot technical issues and solve problems effectively
Intermediate computer skills and proficiency with common business software
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Ability to maintain confidentiality of sensitive customer information
Knowledge of applicable industry standards, codes, and regulations
Commitment to workplace safety and safe work practices