Engineer Scheduler

Engineer Scheduler

Leeds Office

Full Time

Job Summary

We’re looking for a driven and passionate Engineer Scheduler to join our growing team at Zuno. You’ll play a key role in our continued growth, working closely with engineers and customers to manage schedules and resolve any issues that arise.

Key Responsibilities

• Remotely assist engineers with their diary management and workload
• Communicate with engineers and customers offering solutions, recommendations and reassurance
• Monitor and action any planning issues that may arise
• Build relationships with different teams within the company
• Be reactive, engaged and forward thinking

Who you are

• Confident speaking with engineers and customers over the phone on a daily basis
• Able to build and maintain strong relationships with both customers and engineers
• Proactive, hardworking and motivated, with a positive attitude and a strong team focus
• Excellent verbal and written communication skills
• Comfortable using Microsoft and Google software and able to learn new systems quickly
• Able to remain calm, organised and effective when working under pressure
• Strong organisational skills with excellent attention to detail
• Friendly, approachable and confident in your communication style
• A positive and adaptable team player who enjoys working in a fast-paced environment

About Zuno

• Zuno is the UK’s biggest home energy installer, helping thousands of customers make their homes warmer, smarter and more energy efficient
• We’re a fast-growing team backed by Brookfield and part of the HomeServe Group, working with major household names including E.ON, EDF Energy, Worcester Bosch, B&Q and Tesla.
• Join Zuno and be part of the team shaping the future of home energy in the UK.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

Benefits

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Paid 6 months maternity pay after a year of service
• Paid paternity pay after a year of service
• Salary sacrifice pension matched up to 6%
• Ongoing training & development opportunities
• Social events

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.

*After probationary period